Company Description

Kia ora, Tālofa lava, Mālō e lelei.

The Warehouse Group (TWG) has become a Kiwi household name, and we proudly recognise the role that we play in communities throughout New Zealand. We are the largest general merchandise retailer in NZ across The Warehouse, Warehouse Stationery & Noel Leeming. We are at an exciting point in our journey where our focus is on becoming brand-centric, aiming to deliver an unparalleled experience for our customers

Join a leading organisation committed to delivering exceptional customer experiences. We specialise in providing innovative, seamless, and reliable fulfilment operations, setting new standards in logistics and supply chain management. We value leadership, diversity, and continuous improvement to ensure our teams thrive in a dynamic environment. 

Job Description

The Area Delivery Manager is responsible for overseeing customer fulfilment operations across Wellington, including managing the online dark store, last-mile customer deliveries, and distribution to Wellington stores. This pivotal role ensures operational excellence, delivery performance, and the highest levels of customer satisfaction. 

As a key leader, you will prepare for future multisite operations, drive change initiatives, and foster a strong safety-first culture. This role is ideal for an inspiring leader who thrives in a multicultural, dynamic, and fast-paced environment. 

Key Responsibilities Include: 

Operational Leadership 

• Manage end-to-end customer fulfilment operations, including the online dark store and last-mile delivery network. 
• Plan and implement strategies for multisite operations, driving efficiency across locations. 
• Continuously improve key operational metrics, such as on-time delivery and productivity. 

People Leadership 

• Lead, mentor, and develop a diverse team, fostering a culture of accountability, collaboration, and high performance. 
• Enhance employee engagement, retention, and satisfaction through targeted strategies. 
• Manage workforce challenges, including recruitment, performance, and training. 

Change Management 

• Drive change initiatives to improve operational processes and support business growth. 
• Communicate effectively with stakeholders to ensure smooth transitions during change. 
• Anticipate and mitigate challenges, maintaining team morale and alignment. 

Safety & Compliance 

• Ensure full compliance with health and safety regulations and company policies. 
• Promote a proactive safety culture through training, audits, and regular engagement. 
• Investigate incidents, implement corrective actions, and maintain a safe working environment. 

Stakeholder Collaboration 

• Work closely with internal teams, including Store Managers, Merchandising, and HR, to align operations with business objectives. 
• Build strong relationships with 3PL logistics partners and suppliers to ensure service reliability. 
• Collaborate with finance, fleet, and facilities teams to support seamless operations. 

Continuous Improvement 

• Identify and implement opportunities to improve efficiency, reduce costs, and enhance customer satisfaction. 
• Use data and analytics to inform decisions and drive operational improvements. 
• Develop and execute plans to support business growth and evolving customer needs. 

Qualifications

• Proven experience in logistics, supply chain, or delivery management, preferably in a multisite environment. 
• Strong leadership skills with experience managing and motivating large, multicultural teams. 
• Expertise in change management and the ability to lead teams through transitions. 
• Excellent communication and stakeholder management skills. 
• Analytical mindset with a passion for continuous improvement. 
• In-depth knowledge of health and safety regulations and fostering a safety-first culture. 
• Familiarity with logistics systems and technologies is an advantage. 

Additional Information

You will be exposed to the latest technology, work in a diverse and energetic team while taking advantage of our company benefits such as:

• Career opportunities that come with a company our size!
• Take your birthday off - paid!
• Staff discounts across all of our brands!
• Long Service leave!
• 26 weeks fully paid parental leave or 10 days additional leave to support your partner.
• Fully paid Jury Service
• Lifestyle Leave - spend more time doing the things you love!