Transit Scheduler

Responsibilities and Specific Duties

• Participates in the preparation of the operator sign-up information. 
• Coordinates the schedule/routing change, supervisor guides, info posts, operator paddles, etc. and distribution to designated personnel.
• Assists with preparing data for the downstream technology systems. 
• Prepares destination sign readings.
• Reviews public guides, operator maps, info posts, service change fliers, supervisor’s guides, and other schedule reports.
• Prepares schedules for three service changes, in-between service adjustments, bus bridge schedules, supports the Annual Transit Plan, and special projects. 
• Assists with multiple updates of the Integrated Vehicle Operations Management System (IVOMS) per year.
• Assists with and distributes Summary of Schedules and annual National Transit Database (NTD) reports monthly and annually.
• Analyzes ridership and running time data generated by IVOMS.
• Maintains up to date information in SEMA/SAP.
• Interacts with the bus operating facilities (BOFs) as necessary.
• Reviews and responds to customers’ inquiries and complaints.
• Rides select bus routes to monitor and evaluate route performance.
• Provides excellent customer service to METRO internal and external customers.
• Applies SMS (Safety Management System) methods and principles in daily routine and supports all aspects of the agency’s Public Transportation Agency Safety Plan (PTASP).
• Promotes safety awareness and follows safety procedures to reduce or eliminate accidents.
• Performs other job-related duties as assigned. 

Pay Range: $60,800 - $79,700