Job Description
Farmers Agency
Bilingual Licensed Service Representative
Job Overview
Jayvon Wilkerson Farmers Insurance Agency
A growing, fast-paced Farmers Insurance agency is looking for a motivated and customer-focused Bilingual Licensed Service Representative to join our team!
If you enjoy helping people, building relationships, staying organized, and working in a supportive team environment, this could be a great opportunity for you. We’re looking for someone who brings positive energy, strong communication skills, and a passion for delivering excellent customer service.
This role is ideal for someone who thrives in a busy environment, takes pride in helping clients, and wants an opportunity to grow professionally within the insurance industry.
What You’ll Do:
* Assist clients with policy questions, changes, and account support
* Deliver excellent customer service in both English and Spanish
* Help customers understand coverage options and insurance solutions
* Process policy updates, payments, and service requests
* Build strong client relationships through proactive communication
* Support retention efforts and identify cross-sell opportunities
* Work closely with the agency team to support overall growth and client satisfaction
What We’re Looking For
* Active Property & Casualty license preferred
* Fluent in both English and Spanish
* Strong communication and relationship-building skills
* Positive attitude and team-oriented mindset
* Ability to multitask and stay organized in a fast-paced environment
* Strong customer service skills
* Professional, dependable, and detail-oriented
* Previous insurance or customer-facing experience is a plus
Why Join Our Team?
At Jayvon Wilkerson Farmers Insurance Agency, we believe culture matters just as much as performance.
We pride ourselves on creating a positive, supportive, and growth-focused environment where team members are encouraged to learn, grow, and succeed together. We value teamwork, accountability, professionalism, and creating a workplace where people genuinely enjoy coming to work.
Our team environment offers:
* Ongoing training and development
* Supportive leadership and mentorship
* Opportunities for professional growth and advancement
* A collaborative and team-oriented culture
* A fast-paced environment where your work makes an impact
Compensation & Benefits
* Competitive pay based on experience
* Growth and advancement opportunities
* Ongoing training and professional development
* Supportive and positive team culture
If you’re bilingual, motivated, customer-focused, and looking for a long-term opportunity with a growing agency, we’d love to connect with you!
Salary Range: $30,000.00 - $50,000.00 per year
Benefits
Annual Base Salary + Commission
Paid Time Off (PTO)
Flexible Schedule
Hands on Training
Career Growth Opportunities
Mon-Fri Schedule
Requirements
- Active insurance license: Property & Casualty
- Strong communication and interpersonal skills
- Excellent organizational skills and attention to detail
- Customer-focused mindset with problem-solving abilities
- Ability to multitask and work efficiently in a team environment
Responsibilities
- Provide exceptional customer service by assisting clients with policy questions, changes, and renewals
- Communicate clearly and professionally in both English and Spanish
- Process policy updates, payments, and documentation accurately
- Build and maintain strong client relationships
- Support the agent with administrative and service-related tasks
- Identify opportunities to educate clients on additional products and services