Job Description
Receptionist / Customer Experience Coordinator
Front Desk | Customer-Facing Role | Career Growth Opportunity
Krause Auto Group
Be the First Impression That Sets the Tone for the Entire Dealership Experience
Krause Auto Group is seeking a friendly, professional, and highly organized Receptionist / Customer Experience Coordinator to join our growing team. This is a key front-line role responsible for creating a welcoming environment and ensuring every customer interaction starts with a positive, professional experience.
For over 30 years, Krause Auto Group has built its success on customer satisfaction, employee growth, and a strong promote-from-within culture. We believe our employees are more than just a number—we support individual development, recognize contributions, and celebrate success across every level of the organization.
With a portfolio of 12 automotive brands including BMW, Mercedes-Benz, Ford, Lincoln, Hyundai, Genesis, Lamborghini, Aston Martin, Rolls-Royce, Koenigsegg, McLaren, and Lotus across four states, you’ll be part of a fast-paced, high-energy automotive environment with room to grow.
Why You’ll Love It Here
- Free health insurance option available
- 401(k) with company match
- HSA company contributions
- Dental & vision insurance available
- Paid vacation, PTO, and holidays
- Career advancement opportunities—we promote from within
- Employee discounts on vehicles, parts & service
- Family-owned and operated culture
- Long-term career stability
- Supportive and team-oriented environment
What You’ll Do
As the Receptionist / Customer Experience Coordinator, you will be the first point of contact for customers and play a vital role in delivering a seamless dealership experience.
- Answer incoming dealership calls in a professional and friendly manner
- Greet and welcome customers and direct them to the appropriate department
- Notify sales or service staff when customers arrive and ensure proper introductions
- Assist in scheduling and confirming sales appointments
- Support sales and internal teams with communication and coordination
- Maintain a professional and positive presence at all times
- Type memos, correspondence, reports, and other documents as needed
- Provide general administrative and front desk support
- Assist with additional tasks as assigned by management
What You Bring
- Strong communication and active listening skills
- Outgoing, positive, and professional personality
- Ability to multitask in a fast-paced environment
- Punctual, reliable, and detail-oriented work ethic
- Professional appearance and customer-first mindset
- Willingness to learn and grow within the organization
Requirements:
- Valid driver’s license with a clean driving record
Why Krause Auto Group?
- Over 30 years of automotive success
- Family-owned and operated organization
- Promote-from-within culture with real advancement opportunities
- Supportive leadership team focused on employee success
- Opportunity to grow within a multi-brand luxury and mainstream automotive group
Our Commitment to You
Krause Auto Group is proud to be an equal opportunity employer. We are committed to creating a workplace where every employee feels respected, supported, and empowered to succeed.