Job Description
Mercedes-Benz Product Concierge
Customer Experience | Luxury Brand Exposure | Career Growth Opportunity
Mercedes-Benz of Myrtle Beach – Myrtle Beach, SC
Launch Your Automotive Career with One of the World’s Most Prestigious Brands
Mercedes-Benz of Myrtle Beach is seeking an energetic, tech-savvy, and customer-focused Product Concierge to join our growing team. This is an exciting opportunity for someone passionate about luxury vehicles, technology, and delivering an exceptional customer experience.
As a Mercedes-Benz Product Concierge, you will play a key role in creating memorable delivery experiences, educating customers on vehicle technology, and helping clients fully enjoy everything their Mercedes-Benz has to offer.
This is more than just a job—it’s the beginning of a career path within the automotive industry. We are committed to investing in your professional development, ongoing education, and long-term growth within our organization.
Why You’ll Love It Here
- Opportunity to work with the prestigious Mercedes-Benz brand
- Career growth opportunities—we promote from within
- Paid training and ongoing Mercedes-Benz education
- Fast-paced, luxury retail environment
- Supportive and team-oriented culture
- Opportunity to build long-term relationships with customers
- Family-owned and operated organization
- Long-term career stability and advancement potential
Benefits We Offer
- Free health insurance option available
- 401(k) with company match
- HSA company contributions
- Dental & vision insurance available
- Paid vacation, PTO, and holidays
- Employee discounts on vehicles, parts & service
- Professional development and manufacturer training opportunities
What You’ll Do
As a Mercedes-Benz Product Concierge, you’ll help create an elevated ownership experience while serving as a technology and product expert for our customers.
Customer Experience & Vehicle Delivery
- Welcome customers and create an exceptional first impression
- Conduct personalized vehicle delivery experiences for sold clients
- Schedule and complete encore delivery appointments to reinforce vehicle features and technology
- Build strong customer relationships through professionalism, enthusiasm, and attention to detail
Product Knowledge & Technology Support
- Become an expert on Mercedes-Benz vehicle features, technology, safety systems, and infotainment platforms
- Demonstrate vehicle technology and advanced features in an easy-to-understand way
- Assist customers with vehicle personalization, settings, and connectivity features
- Support customers with Mercedes-Benz mobile apps, remote services, and digital platforms
Technical Support & Customer Education
- Help answer customer questions related to vehicle systems and technology
- Troubleshoot basic connectivity and technology concerns
- Collaborate with sales and service teams to ensure customer satisfaction
- Participate in ongoing Mercedes-Benz training, workshops, and education courses
- Create a positive and informative ownership experience for every customer
Inventory & Showroom Support
- Assist with showroom presentation and vehicle merchandising
- Help maintain organized and presentation-ready inventory
- Support dealership events and customer engagement initiatives
What You Bring
- Passion for luxury vehicles, technology, and customer experience
- Strong communication and interpersonal skills
- Positive, outgoing, and professional personality
- Ability to explain technology in a simple and engaging way
- Strong organizational and multitasking abilities
- Team-oriented mindset with a willingness to learn and grow
- Professional appearance and customer-first attitude
Requirements:
- Valid driver’s license with a clean driving record
- Ability to work flexible schedules, including some weekends
Why Mercedes-Benz of Myrtle Beach?
- Opportunity to represent one of the world’s most iconic luxury automotive brands
- Career path opportunities within sales, service, leadership, and customer experience
- Leadership team committed to employee growth and development
- Modern dealership environment focused on customer excellence
Perfect For Candidates With Backgrounds In:
- Hospitality
- Luxury retail
- Customer service
- Technology support
- Brand ambassador roles
- Automotive enthusiasts
- Recent graduates looking to begin a professional career
Our Commitment to You
Mercedes-Benz of Myrtle Beach is proud to be an equal opportunity employer. We are committed to creating a workplace where every employee feels respected, supported, and empowered to succeed