Automotive Service Advisor

Job Title: Service Advisor
Company: Chapman Chevrolet
Location: 1717 E Baseline Rd, Tempe, AZ 85283
Schedule: Shifts Vary | Monday-Friday 7am-6pm | Every 4th Saturday 7am-5pm. 
Pay: Uncapped Commission | $85,000-$150,000 earning potential!

About the Role

Chapman Automotive Group is a family-owned dealership organization that has delivered exceptional service and a customer-first experience since 1966. As one of the leading automotive retailers in Arizona and Nevada, we take pride in our strong team culture and commitment to excellence.

Our Chapman Chevrolet location in Tempe is currently seeking an experienced Service Advisor to join our Service Department team. In this role, you will serve as the primary point of contact for customers, helping them understand their vehicle maintenance and repair needs while ensuring a positive and professional service experience from start to finish.

Responsibilities

• Schedule, confirm, and prepare for customer service appointments
• Determine vehicle service needs based on customer feedback, inspections, and vehicle mileage
• Create repair orders including service recommendations, cost estimates, and completion timelines
• Communicate regularly with technicians and parts associates to ensure timely completion of repairs
• Keep customers informed throughout the repair process and follow up regarding service satisfaction
• Maintain accurate records and provide exceptional customer service throughout each interaction

Qualifications

• Previous automotive Service Advisor or Service Writer experience required
• Strong interpersonal and customer service skills, both in person and over the phone
• Excellent organizational and time management abilities
• Proven ability to meet or exceed sales goals
• Dependable, punctual, and professional with strong attendance habits
• Ability to work collaboratively in a fast-paced environment
• Valid Arizona driver’s license with a clean driving record
• Must pass background check and drug screening

Compensation & Perks

• Competitive Pay: Uncapped Commission
• Opportunities for career growth and advancement
• Supportive, team-oriented workplace
• Employee discounts and assistance programs
• Volunteer Opportunities and employee engagement programs
• Every 4^th Saturday from 7am-5pm
• Closed on Sundays

Benefits

• Medical, dental, and vision insurance
• 401(k) with company contributions
•  Life insurance
•  Paid time off and holidays
• Access to onsite nurse practitioners and wellness support

How to Apply

Submit your application for consideration. Qualified candidates will be contacted regarding next steps.