Customer Service Lead-INTERNAL ONLY

A Vistar Customer Service Lead acts as the supervisor for customer service representatives, focusing on resolving escalated issues, improving service quality, and driving efficiency in order processing and customer satisfaction. They typically manage a team to ensure accurate, timely service and maintain positive client relationships for the company, a leading candy, snack, and beverage distributor.
Key Responsibilities

• Team Leadership: Superfsise, train, and coach customer service associates.
• Escalated Resolution: Address complex customer problems or complaints that cannot be resolved by representatives.
• Order Accuracy: Ensure accurate and timely processing of orders and credits.
• Performance Metrics: Monitor team performance and implement strategies to meet service standards.
• Customer Retention: Maintain high satisfaction levels, supporting Sales/Account Managers with professional service.
• Operational Support: Utilize computer systems to generate reports and manage data