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Corporate Vice President - Service Partner Operations Leader - 94005

New York Life - Jimenez Team
New York, NYPosted 4 days ago

Job Description

  • Monitor day-to-day performance across partner-supported work, identify issues early, and help drive fixes to keep operations stable
  • Work with Service leaders and vendor management to ensure work meets expectations for quality, timeliness, and customer experience
  • Connect performance data to business goals by tracking KPIs, highlighting gaps, and helping refine how success is measured
  • Support business continuity and resiliency efforts, including planning for disruptions, capacity changes, and recovery needs
  • Help improve how work gets done by identifying inefficiencies, clarifying roles and handoffs, and supporting practical process improvements

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    About New York Life - Jimenez Team
    Corporate Vice President - Service Partner Operations Leader - 94005 at New York Life - Jimenez Team | Renata