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Corporate Vice President - Experience Lead - Digital Employee Experience (DEX)

New York Life - Jimenez Team
New York, NYPosted 1 weeks ago

Job Description

  • 5–8+ years of experience in Digital Employee Experience, EUC engineering, or IT service operations
  • Deep hands-on experience with Nexthink (or similar DEX platforms) including campaigns, dashboards, and integrations
  • Strong experience with ITSM and event management tools such as ServiceNow and PagerDuty
  • Proven track record in problem management, root cause analysis, and operational process improvement
  • Experience designing event correlation, alerting strategies, and automation workflows
  • Familiarity with user sentiment analysis and experience measurement frameworks (DEX, XLAs)
  • Strong analytical mindset with the ability to translate data into actionable outcomes
  • Excellent communication skills and ability to influence technical and business stakeholders

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    About New York Life - Jimenez Team
    Corporate Vice President - Experience Lead - Digital Employee Experience (DEX) at New York Life - Jimenez Team | Renata