Business Improvement Analyst

We are looking for a Business Improvement Analyst to design, develop and implement Warehouse Management and Transport Management Systems, and enhance existing systems to support operational efficiencies and improvements, though effective business analysis and system design. To become the most reliable business in Networking market, information technology and reporting is key to ensure we analyse the data and trend for current market, but also, we can identify the gaps and area for growth to implement continues improvement to our processes. Business analyst role will support the requirements for growth by capturing reporting requirements for internal and external stakeholders, map processes and its successes, supporting departments in implementation.

Key responsibilities of a Business Improvement Analyst:

• Liaise with department leads to understand areas of reporting to be developed,
• Support the departments with produce/develop KPIs based on the reporting,
• Support developing KPI catalogue for the internal and external stakeholders,
• Support the projects activities for internal and external stakeholders,
• Review and support the needs for the departments, by recommendations and opportunities,
• Processes mapping for internal practices for the Business departments to ensure they are easy to understand/read,
• Assists in identifying and assessing risks to the success of the project.
• Prepares and controls project and quality plans and tracking activities against the plans.
• Proactive time management required and adherence to deadlines.
• Good communication skills and relationship builder. 
• Ability to build good relationships with key business stakeholders
• Pro-active support to minimize downtime to live applications. i.e. by identifying and resolving underlying issues and liaising with external vendors as required.
• Gain a full and complete understanding of the business so that practical and effective support is supplied to the user and all business areas are fully supported within the service level agreements.
• Liaise with IT Helpdesk, Infrastructure and Development Teams to ensure the system can be implemented in the live environment with the necessary backup & disaster recovery procedures in place.

• Experience of four or more full project life cycle implementations and be able to demonstrate that you played a key role in these implementations.
• Experience of deploying solutions to complex business model,
• Degree in BI/Business Data/Reporting,
• Understanding of databases – e.g. Oracle, SQL Server, MS Access. Query/Reporting Tools such as Crystal Reports
• Good management, interpersonal and team skills.
• Must be able to communicate clearly and effectively with users, and to both train and write documentation in non-technical language
• Must be capable of participating in concurrent multiple projects.
• Must have the willingness to learn and develop their skills,

As part of our drive to make The Pallet Network a great place to work. We are proud to be an inclusive and diverse organisation where we are committed to employee development and recognising success for hard working performers.

Our dedicated learning and development programmes are open to every employee to give you the opportunity to shape your own future within logistics and continue to work in an environment where team culture thrives.

Our People are the driving force behind our success, which is why we offer a wide range of benefits which include:

• Annual Leave – Competitive holiday entitlement of 20 Days plus 8 Bank Holidays
• Pension scheme – we want colleagues to enjoy a comfortable retirement so we offer a great contribution of 5% employee and 3% employer
• Life Assurance - x 2 your annual salary 
• Wellness – Via our Employee Assistance Programme we offer immediate access to a confidential telephone counselling and legal information service that operates 24 hours a days, 365 days a year
• Eye Care Vouchers – We can provide you with substantial savings with free eye tests and discounts on prescription glasses
• Reward & Recognition – We recognise that employees have gone the extra mile via Employee of the month and year, special recognition and long service awards.
• Everyday discounts - via our benefit platform you will have access to over 50 retailer discounts for everyday savings!

If you meet the requirements for the above role and are looking for your next career opportunity please apply now and become a part of our #WinningTeam!