IT Support Service Specialist

Hilltop Holdings is looking for an IT Support Service Specialist who will be responsible for assisting users to troubleshoot and resolve more complex or escalated IT issues. Responsibilities also include ensuring that access requests and approvals are accurate, well documented and completed in a timely manner before being reviewed by management or audit. May also act as a mentor to a new team member. Responsible for technical assistance and support related to computer systems, hardware, software, or networking issues. Additional responsibilities include acting as the point of contact for escalated issues.