The Colleague Experience Group (CEG) is responsible for all colleague-related benefits and programs globally, including career growth and development, leadership and learning, total rewards and well-being, recruitment, labor relations, colleague servicing, and more. CEG’s vision is to provide the best colleague experience every day to fuel growth, and they are committed to ensuring all of Team Amex has the resources and support they need to be and deliver their best.

Our Colleague Experience Group (CEG) is the heartbeat of our collaborative, caring and customer-based workplace culture. Inside CEG, The Colleague Services (CS) organization ensures our colleagues have the best services, capabilities, knowledge, and support that the industry has to offer, enabling them in turn to do their best work for our customers. Specifically, the CS organization manages the ecosystem of CEG platforms, applications, third party partners, colleague insights and reporting, and colleague-related risk, compliance, and governance. It’s an organizational imperative that we give our colleagues the same flawless experience inside the company that they give externally to our customers. To strengthen this ecosystem, we are seeking a Senior Associate Product Manager who will champion product management best practices and Agile principles to deliver exceptional colleague experiences. This role is ideal for a tenacious, adaptable, and optimistic product leader who thrives on building solutions that remove friction and empower colleagues.

What You’ll Do:

As Senior Associate in the Colleague Product team, you will:

Support product manager in delivering and enhancing Oracle Career and Performance, Learning, and Recruiting systems.
Collaborate with Scrum Masters, Product Owners, and Project Managers to ensure project data is accurate and up to date.
Assist in defining business requirements, writing user stories, and refining the product backlog.
Perform data and process analysis to identify trends, opportunities, and areas for improvement.
Support Agile ceremonies (sprint planning, stand-ups, reviews, retrospectives) to drive iterative product delivery.
Help prepare roadmaps, metrics, and product documentation to communicate progress and results.
Partner with cross-functional teams to ensure products meet colleague needs and deliver measurable impact.

Who You Are:

Analytical and detail-oriented, able to break down complex challenges into actionable insights.
Familiar with Agile tools and methods and comfortable working in iterative, fast-paced environments.
A strong communicator who can gather input from stakeholders, document requirements, and support alignment across teams.
Curious and eager to learn about product management, colleague experience, and enterprise platforms.
Collaborative by nature, with the ability to build relationships and work effectively in cross-functional teams

Oracle HCM experience.
Strong analytical skills with experience in requirements gathering, testing, or process documentation.
Enthusiasm for exceptional products and services, with empathy for colleagues as end-users.
Excellent organizational and communication skills across distributed and global teams.
Experience with AI-enabled HR technologies and decision-support tools
Knowledge in Jira to manage Agile team boards, backlogs, sprints, and user stories.
Exposure to product management, product ownership, or business analysis in a technology or HR systems context.
Preferred: Experience in Learning systems.

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Senior Associate-Digital Product Management

Job Description

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