Manager - AI Transformation/Program Lead

Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express. With a range of opportunities to work with the latest technologies, and a commitment to back the broader engineering community through open source, our mission is to power your success. Because Amex Tech is powered by our technology, our culture, and our colleagues.

The Technology organization enables and accelerates the company’s growth strategies, delivering global capabilities and services in support of Amex’s customers and colleagues, while maintaining 24/7 servicing and availability to ensure an uninterrupted, high-quality customer experience. Technology provides the foundation for everything we do in the company while driving differentiation through building and leveraging innovative technology and data insights.

We are seeking an experienced AI Transformation Manager to lead the identification, prioritization, governance, and adoption of Artificial Intelligence initiatives across the Digital Privacy & Governance Office (DPGO). This role will serve as a bridge between business stakeholders, technology teams, and governance partners to accelerate AI-driven transformation while ensuring responsible and compliant implementation.

The ideal candidate combines strategic thinking, program management expertise, business acumen, and a passion for emerging AI technologies. This individual will be responsible for building and managing the AI roadmap, adoption, measuring business value, supporting AI solutions such as Custom GPTs and AI assistants, and partnering with engineering teams to deliver scalable AI capabilities.

• Identify AI opportunities across our organization by evaluating opportunities based on impact, feasibility, risk, and alignment with organizational objectives
• Develop a multi-year AI strategy aligned to enterprise goals and business priorities
• Support, develop and manage Custom GPTs/Projects by developing standards and ensuring solutions remain aligned with compliance requirements
• Partner with AI engineering team by ensuring AI solutions are scalable, maintainable, and aligned with enterprise standards
• Manage and facilitate AI model governance activities, ensuring enterprise AI models meet approval, sponsorship, risk, and compliance requirements prior to deployment and scaling.
• Conduct workshops, office hours, training, and awareness campaigns to drive adoption
• Quantify productivity gains to identify opportunities to expand successful AI solutions
• Manage AI governance and risk by establishing governance frameworks for AI development, deployment and usage
• Recommend funding allocations based on enterprise impact and return on investment
• Build business cases for AI investments by monitoring post-implementation to improve future decisions

• Bachelor's degree in Business, Technology, Engineering, Data Science, Information Systems, or a related field
• 3+ years of experience in program management, digital transformation, technology strategy, product management, consulting, or related disciplines
• Experience leading cross-functional initiatives involving business and technology stakeholders
• Strong understanding of Generative AI, Large Language Models (LLMs), AI assistants, and emerging AI technologies
• Experience developing business cases, strategic roadmaps, and executive presentations.
• Demonstrated ability to manage multiple complex initiatives simultaneously
• Excellent communication, stakeholder management, and influencing skills.
• Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions. 

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.