Back to jobsLead by example, supporting your Store Manager to create a positive, high-performance culture where your team feels motivated, included and confident to shine.
Support the store manager to coach, mentor and develop team members through clear guidance, meaningful feedback and day to day support, helping them deliver exceptional customer experiences.
Help to maintain an energised, customer first environment that feels warm, welcoming and inspiring for both customers and your team.
Support smooth daily operations, from team coordination to service delivery, while finding opportunities to uplift performance, efficiency and customer experience.
Handle escalated customer enquiries with calm professionalism, modelling effective de‑escalation techniques and guiding the team through various situations.
Help to drive team engagement by celebrating wins, supporting goal setting, encouraging continuous learning and strengthening collaboration.
