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Job Description
The Junior AI Agent Designer – ServiceNow CSM supports the design and improvement of AI‑powered customer support experiences within the ServiceNow Customer Service Management (CSM) platform.
This role focuses exclusively on customer‑facing AI agents, including Virtual Agent and Now Assist for CSM, helping customers resolve inquiries, track cases, and access relevant information efficiently.
As a junior role, this position works under guidance from platform leads, while closely collaborating with UX designers, AI Committee and the CSM Product Owner to ensure AI agent experiences are intuitive, consistent, and aligned with customer experience and company goals.