Job Description
At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn. Gleaming in the vibrant heart of New Dubai, enveloped in private sands and luxuriant gardens, One&Only Royal Mirage is a sanctuary of traditional splendour where indulgence and excitement gloriously combine. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion. With stunning resorts located across the globe and exciting expansion planned, Kerzner International currently has a fantastic opportunity for an Assistant Restaurant Manager to join the F&B team at One&Only Royal Mirage Resort in Dubai. Key Duties and Responsibilities Ensure all guests receive personalized and high-quality service. Handle VIP guests and special requests professionally. Resolve guest complaints promptly and effectively. Maintain 5-star service standards at all times. Monitor guest satisfaction scores and feedback. Manager in preparing annual operating budget. Supervise daily restaurant operations. Ensure proper table setup, hygiene, and ambiance. Coordinate with kitchen for smooth food service. Maintain service timing and quality control. Oversee opening and closing procedures. Assist in recruiting, training, and mentoring staff. Conduct daily briefings and shift meetings. Ensure grooming and uniform standards. Monitor staff performance and productivity. Prepare duty rosters and manage scheduling. Monitor daily sales and revenue targets. Control food and beverage costs. Assist in budgeting and forecasting. Handle cash, billing, and POS systems. Prepare operational reports for management. Ensure compliance with health and safety regulations. Maintain HACCP standards and food safety protocols. Conduct regular inspections for cleanliness. Ensure compliance with hotel SOPs and brand standards. Skills Experience & Educational Requirements Strong leadership and communication skills Excellent guest handling abilities Knowledge of fine dining service styles Wine & beverage knowledge Conflict resolution skills Time management & multitasking Strong understanding of luxury hospitality standards Worked in a luxury 5 star hotel for at least 2 years Excellent communication skills in English. At One&Only creating JOY is at the forefront of everything we do. If you are the one to make every detail count & are bold to go beyond the obvious in every task assigned with positive energy & have the passion to make it happen, then we are looking for you. We Thank You for your interest at Kerzner – One&Only Resorts. Please note that only shortlisted candidates will be contacted. Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.