Job Description
At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn. Set in the vibrant heart of Cape Town’s waterfront, surrounded by restaurants, shopping, art and entertainment; on the doorstep of Table Mountain; and within easy reach of spectacular beaches, national parks, and winelands; One&Only Cape Town is the ultimate curator of discovery, from active adventures, to mindful moments and exclusive, tailored experiences. The warm South African charm is one of our most unique and valued assets. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion Job Summary The Sales Executive – Food & Beverage & Banqueting is responsible for driving revenue growth through proactive sales initiatives focused on corporate, social, and group events. The role involves identifying new business opportunities, developing and maintaining strong client relationships, and promoting the hotel’s Food & Beverage venues and banqueting facilities. The successful candidate will conduct sales calls, site inspections, presentations, and networking activities to secure business and achieve revenue targets. Working closely with the Groups & Events, Operations, and Marketing teams, the Sales Executive ensures seamless event execution, exceptional client experiences, and strong brand representation. This role requires a highly motivated, customer-focused individual with strong sales, communication, and organizational skills, as well as a solid understanding of hotel operations and event planning. Key Duties and Responsibilities Generate and grow Food & Beverage and Banqueting sales revenue through proactive sales activities. Identify and secure new business opportunities including corporate events, conferences, weddings, private functions, and social gatherings. Build and maintain contacts and database of Local and Domestic Corporate accounts, PCOs, PA’s, Associations to drive the business. Build and maintain strong relationships with corporate clients, travel agents, event planners, and local businesses. Develop action plans for account development. Plan and conduct creative site inspections Conduct sales calls, client meetings, site inspections, and networking activities to promote hotel facilities and services. Travel may be required to represent the resort and facilities for sales presentation. Support Groups & Events team on preparing customized proposals and quotations, and support through to contract signature received from clients. Coordinate closely with the Groups & Events and Operations teams to ensure successful event execution and client satisfaction. Maintain an awareness of all product knowledge including banqueting capacities, menu availability, special events Work with the Marketing team on supporting opportunities for Marketing Activations on property in F&B venues and how they can be supported by the account databases (Corporate, PCO). Achieve monthly and annual sales targets as set by management. Maintain accurate records of sales activities, leads, contracts, and client communications utilizing Sales Force as per company standards. Maintain a high level of competition product knowledge, market intelligence and pricing and make recommendations for strategic or tactical amendments to offerings. To strive for constant improvements and to take responsibility for achieving business results Monitor market trends, competitor activities, and customer feedback to identify opportunities for growth. Participate in events, trade shows potential trade and consumer as required to increase brand visibility. Use approved presentation materials & procedures to ensure brand consistency. Create an outstanding brand image in every interaction with clients Requirements Diploma or Degree in Hospitality Management, Sales, Marketing, or related field. Minimum 2–3 years’ sales experience in hospitality, hotel, banqueting, or Food & Beverage operations. Strong knowledge of banquet/event planning and hotel operations. Excellent communication, negotiation, and interpersonal skills. Proven ability to meet and exceed sales targets. Strong organizational and time management abilities. Proficient in Microsoft Office and hotel/property management systems. Ability to work flexible hours, including evenings and weekends when required. Key Competencies Sales and negotiation skills Customer relationship management Excellent verbal/written communication skills Ability to handle multiple tasks Event coordination Problem-solving abilities Team collaboration Attention to detail Results-oriented mindset Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.