IT Systems Administrator

Decera Clinical helps life sciences companies accelerate HCP adoption of breakthrough therapies through three divisions: Accredited Medical Education, HCP Insights, and Medical Communications. As the Scientific Activation™ company, Decera Clinical supports pharmaceutical and biotech partners in engaging HCPs with clear, credible information that strengthens clinical understanding and decision-making. With more than twenty years of experience across major therapeutic areas, Decera Clinical delivers trusted scientific engagement that helps HCPs move from evidence to action. To learn more, visit deceraclinical.com.

The IT Systems Admin will provide comprehensive technical support and operational assistance across multiple IT domains. This role requires a versatile professional capable of handling Tier 1–3 support tasks, project coordination, and urgent issue resolution. The ideal candidate will have a strong foundation in IT systems, SaaS management, security, and asset management, with the ability to adapt to evolving business needs.

Responsibilities include:

Technical Support & Issue Resolution

• Provide Tier 1–3 support for IT incidents and escalations.
• Troubleshoot and resolve issues related to licensed applications, configurations, and system access.
• Monitor systems and implement alerting mechanisms for proactive issue detection.

SaaS & Licensing Management

• Manage SaaS product configurations, setup, and billing processes.
• Ensure compliance with licensing requirements for all applications.

Security & Compliance

• Implement and maintain security policies and standards.
• Assist with urgent security-related tasks, including training and vulnerability remediation
• Configure and maintain SSO

Project & Asset Management

• Scoping and implementing project plans,
• Assist in management of agreements and renewals.
• Oversee IT asset lifecycle, including procurement, shipping, and inventory management.

Onboarding & Offboarding

• Support new employee onboarding and previous employee offboarding processes.
• Ensure timely provisioning and de-provisioning of access and services.

Documentation & Reporting

• Develop and maintain IT documentation, including “how-to” guides and architecture diagrams.
• Generate various reports for operational and strategic use.

Technology Solutions & Maintenance

• Address new technology challenges and propose secure, scalable solutions.
• Perform proactive and reactive maintenance, including system cleanup.

Urgent & Strategic Initiatives

• Execute urgent plans for system cleanup and consolidation.
• Support migrations, integrations, and execution of strategic IT initiatives.

Qualifications:

• 3+ years of experience in IT support or generalist roles.
• Strong knowledge of SaaS platforms, licensing, and IT asset management.
• Familiarity with Office 365, AWS, IAM, SSO and security best practices.
• Excellent problem-solving and multitasking skills.
• Ability to communicate effectively with technical and non-technical stakeholders.
• Ability to provide excellent support in a mixed Windows and Mac environment

Preferred Skills:

• Experience with project management and IT documentation tools.
• Knowledge of monitoring and alerting systems.
• Familiarity with mergers and acquisitions IT processes.
• Automation and tools for automation, Intune, RMM, PowerShell

Clinical Education Alliance, LLC dba Decera Clinical and its subsidiaries provide Equal Employment Opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other non-merit factor.