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Canon

Specialist - Loyalty & Customer Engagement

Sydney, AustraliaPosted Today

Job Description

  • Define and optimise automated CRM and lifecycle journey frameworks that nurture customers from onboarding through to advocacy, ensuring clear objectives, audience strategy, and performance measurement
  • Set the direction for email and lifecycle campaigns, guiding content, targeting, and timing to ensure communications are relevant, on-brand, and aligned to customer and business goals
  • Lead the Canon Professional Services program to support member engagement, communications, and growth
  • Partner across Digital Experience, AI, Brand, Community, and Creative teams to deliver connected customer experiences
  • Use testing, segmentation, reporting, and insights to continuously improve campaign performance and retention
  • Maintain strong data integrity and compliance with privacy, consent, and governance standards
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    11-50 employees
    Dallas, Texas, US
    Website
    Specialist - Loyalty & Customer Engagement at Canon | Renata