Back to jobsDefine and optimise automated CRM and lifecycle journey frameworks that nurture customers from onboarding through to advocacy, ensuring clear objectives, audience strategy, and performance measurement
Set the direction for email and lifecycle campaigns, guiding content, targeting, and timing to ensure communications are relevant, on-brand, and aligned to customer and business goals
Lead the Canon Professional Services program to support member engagement, communications, and growth
Partner across Digital Experience, AI, Brand, Community, and Creative teams to deliver connected customer experiences
Use testing, segmentation, reporting, and insights to continuously improve campaign performance and retention
Maintain strong data integrity and compliance with privacy, consent, and governance standards
