IT Ops Spec

IT Spec Ops I is an entry level position that will perform ITSM responsibilities including incident management, problem management, and change management. They are expected to operate in accordance with best practices and have in-depth knowledge of ITIL processes. Across all Sorenson products and services, they are responsible for responding to alerts, providing tier 1 triage, proactive remediation of services and applications. IT Spec Ops I is expected to professionally engage in systematic customer support while providing advanced communications for technology, operations, and enterprise teams.