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Technical Service Specialist
Italy - Campania - Naples; Italy - Marche - Ancona; Italy - Sicily - Palermo; Italy - Marche - Pesaro; Italy - Sicily - Catania; Italy - Campania - Salerno; Italy - RomePosted Yesterday
Full time
Job Description
At Abbott, we are committed to improving health and well-being worldwide through innovative diagnostic solutions. We are looking for a Technical Service Specialist to join our Technical Service team and support our customers with high-quality, reliable technical service.
Primary Objective
The Technical Service Specialist is responsible for performing planned maintenance activities, hardware and software upgrades (TSBs), providing backup first-line (Level 1) service, and supporting instrument installations and deinstallations.
Key Responsibilities
- Provide first-line technical service to Abbott Ambassadors (service interventions requiring less than 4 hours of labor)
- Schedule and perform planned maintenance (PM) activities
- Execute hardware and software upgrades (Technical Service Bulletins – TSBs)
- Support instrument installations and deinstallations
- Contribute to achieving customer satisfaction (NPS), service KPIs, and the district’s economic growth and profitability
Education
- Bachelor’s degree or equivalent experience required
- Bachelor’s / Engineering degree in medical, electrical, mechanical engineering or medical technology preferred
Experience & Skills
- Proven experience in a similar technical service role, supported by management and customer references
- Strong customer engagement skills, particularly with laboratory staff
- Recognized technical expertise for the assigned product line
- Excellent communication and problem-solving skills
- Strong experience using analytical tools and technical software
Impact of the Role
This position plays a key role in ensuring instrument reliability, service quality, and customer satisfaction through effective maintenance, upgrades, and technical support activities.
What We Offer
- A collaborative, innovative, and inclusive work environment
- Continuous technical training and development
- Career growth opportunities within a global healthcare leader
- Competitive compensation and benefits package
Abbott is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees.
LinkedIn Version (English – Optimized)
🔧 We’re hiring: Technical Service Specialist | Italy
Join Abbott and help deliver reliable, high-quality technical service that supports laboratories and improves patient outcomes.
Your role
- First-line technical service (< 4 hours)
- Planned maintenance and HW/SW upgrades (TSBs)
- Support installations and deinstallations
- Work closely with laboratory staff and internal teams
Your profile
- Bachelor’s degree or equivalent experience (engineering/medical technology preferred)
- Experience in technical service roles
- Strong communication, customer focus, and problem-solving skills
Why Abbott?
- Innovation with real impact on healthcare
- Continuous learning and development
- Growth opportunities in a global organization
Apply now and make a difference with Abbott.