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Manage the full order‑to‑cash process, including order entry, validation, modification, and closure for US and Canada customers
Review customer purchase orders to ensure accuracy, pricing, terms, and contractual compliance
Coordinate with Supply Chain, Logistics, Credit, Sales, and Customer Service to ensure on‑time and complete order fulfillment
Monitor order status, proactively address delays, shortages, or discrepancies, and communicate updates to stakeholders
Serve as the primary point of contact for order‑related inquiries from customers, sales teams, and distributors
Resolve order issues such as pricing discrepancies, billing errors, delivery concerns, and returns
Support special order requirements, promotions, and customer‑specific agreements
Follow internal controls, SOX requirements, and standard operating procedures
Maintain accurate documentation and audit trails for all order transactions
Track and report key order management KPIs
Identify recurring issues and recommend process improvements or automation opportunities
Participate in process standardization and transformation initiatives within GBS or shared services
Oasis (Cups) - Order Management Specialist (Temporary 1 year)
Queretaro, MX, 76120Posted 4 days ago