Job Description
Position overview:
The Business Systems Lead serves as the primary bridge between business needs and technology execution, ensuring effective delivery, stability, and continuous improvement of enterprise systems. The role is responsible for coordinating technology initiatives across the system lifecycle—from requirements translation and solution design through development, testing, deployment, and support—while aligning with enterprise standards, governance, and architectural roadmaps. Acting as a delivery-focused partner, the Business Systems Lead enables adoption, value realization, and operational excellence by supporting project delivery, integrations, data platforms, testing, training, issue resolution, vendor and service coordination, and portfolio planning, while accountability for outcomes remains with designated business and technology owners.
Key Responsibilities include:
- Lead and coordinate technology delivery and system enhancements across projects using Agile or Stage Gate governance.
- Support software development, system configuration, integrations, upgrades, and patching to meet business and technical requirements.
- Gather and document technical requirements and specifications, translating business needs into system solutions.
- Coordinate SIT execution and UAT technology support, including environments, defect resolution, and change implementation.
- Provide end-user and super-user support and training, driving adoption and effective system usage.
- Support issue resolution and production support, including root-cause analysis and continuous improvement.
- Assist with software and hardware selection, purchasing, and vendor management, including AMS support.
- Contribute to technology cost estimates and resource planning in support of business case development.
- Support data governance, data migration, integrations, and data hubs enabling self-service reporting and analytics.
- Ensure adherence to technology standards, software standards, architecture, and governance.
- Support IT controls, SOX testing, audits, and access management activities.
- Contribute to technology roadmaps, portfolio management, and lifecycle planning.
- Perform gap analysis, solution design, and cross-functional impact assessments.
- Drive value realization and adoption of standard technologies and platforms through change management and alignment.
What we are looking for:
- Bachelor’s degree in Information Systems, Computer Science, Engineering, Business, or a related field (or equivalent combination of education and experience)
- 5+ years of progressive experience in business systems, IT delivery, or technology-enabled business roles
- System implementations, enhancements, or integrations
- Agile and/or Stage Gate delivery models
- Demonstrated experience supporting: Enterprise applications (ERP, CRM, data platforms, or similar) ; Testing activities (SIT and UAT support) ; Production support and issue resolution
- Experience working with vendors, AMS providers, or system integrators
- Experience in regulated or controlled environments (SOX, IT controls, audits) preferred
- Agile certifications, PMP, CBAP, ITIL - preferred certifications