Technical Writer – Warehouse Automation / WMS Domain

At Quest Global, it’s not just what we do but how and why we do it that makes us different. With over 25 years as an engineering services provider, we believe in the power of doing things differently to make the impossible possible. Our people are driven by the desire to make the world a better place—to make a positive difference that contributes to a brighter future. We bring together technologies and industries, alongside the contributions of diverse individuals who are empowered by an intentional workplace culture, to solve problems better and faster.

Role Summary

We are looking for an experienced Technical Writer with strong Warehouse Automation and Supply Chain domain expertise to create, validate, and maintain high-quality technical documentation for warehouse execution and fulfillment systems.

The ideal candidate must not only structure and write documentation effectively, but also possess deep functional understanding of warehouse operations and systems such as:

• WMS (Warehouse Management System)
• WES (Warehouse Execution System)
• WCS (Warehouse Control System)
• Pickwall Management
• Robotic Picking
• Print & Apply
• Sortation Systems
• Replenishment
• Decant Management
• Picking workflows
• Conveyor and automation integration

This role requires the ability to independently validate operational workflows, identify documentation gaps, and collaborate with product, engineering, QA, implementation, and operations teams.

Key Responsibilities

Technical Documentation

• Create, review, and maintain:
  • Functional specifications
  • User guides
  • SOPs
  • API documentation
  • Configuration documents
  • Integration guides
  • Release notes
  • Troubleshooting manuals
  • Training material

Warehouse Domain Validation

• Validate technical content against actual warehouse operations and business workflows.
• Ensure documentation accurately reflects:
  • Picking flows
  • Replenishment processes
  • Inventory movement
  • Robot-assisted operations
  • Sortation logic
  • Labeling and print/apply workflows
  • Exception handling scenarios

Collaboration

• Work closely with:
  • Product Managers
  • Solution Architects
  • WMS/WES/WCS Consultants
  • QA Teams
  • Warehouse Operations Teams
  • Automation Engineers

Process Understanding

• Understand end-to-end warehouse workflows including:
  • Inbound
  • Putaway
  • Picking
  • Packing
  • Sortation
  • Shipping
  • Replenishment
  • Cycle count
  • Decanting

Content Quality

• Improve documentation structure, consistency, and usability.
• Ensure documents are technically accurate and operationally meaningful.
• Participate in solution walkthroughs and requirement discussions.

Required Skills & Experience

Domain Expertise

Strong understanding of:

• Warehouse Management Systems (WMS)
• Warehouse Execution Systems (WES)
• Warehouse Control Systems (WCS)
• Pickwall operations
• Robot picking systems
• Conveyor systems
• Print & Apply solutions
• Sortation systems
• Replenishment workflows
• Decant management
• Inventory handling processes

Technical Writing Skills

• Experience writing enterprise software documentation.
• Ability to simplify complex workflows into clear documentation.
• Strong understanding of:
  • Process flows
  • System integrations
  • Functional specifications
  • Operational SOPs

Tools & Technologies

Experience with:

• Confluence
• Jira
• Visio / Lucidchart / Draw.io
• MS Office
• Markdown / Wiki documentation
• API documentation tools (preferred)

Communication

• Excellent written and verbal communication skills.
• Ability to interact with technical and operational stakeholders.

Preferred Qualifications

• Experience in warehouse automation or supply chain software companies.
• Exposure to robotics and automation systems.
• Understanding of integration between ERP, WMS, WES, and WCS platforms.
• Knowledge of REST APIs and event-driven workflows.
• Experience documenting configurable enterprise platforms.

Ideal Candidate Profile

The ideal candidate:

• Understands warehouse operations deeply
• Can challenge and validate functional content
• Does not rely solely on engineering input
• Can independently identify missing scenarios
• Thinks operationally as well as technically
• Produces documentation that is usable by both business and technical teams

Nice to Have

• Experience with Manhattan, Blue Yonder, SAP EWM, Körber, or similar WMS platforms
• Exposure to robotics vendors and AMR systems
• Experience in ecommerce fulfillment or distribution centers

Success Metrics

• Accurate and usable documentation
• Reduced implementation ambiguity
• Improved onboarding and support readiness
• High-quality release documentation
• Reduced operational clarification requests

Location

India, Bangalore or Hyderabad (Offshore role)

We are known for our extraordinary people who make the impossible possible every day. Questians are driven by hunger, humility, and aspiration. We believe that our company culture is the key to our ability to make a true difference in every industry we reach. Our teams regularly invest time and dedicated effort into internal culture work, ensuring that all voices are heard.

We wholeheartedly believe in the diversity of thought that comes with fostering a culture rooted in respect, where everyone belongs, is valued, and feels inspired to share their ideas. We know embracing our unique differences makes us better, and that solving the worlds hardest engineering problems requires diverse ideas, perspectives, and backgrounds. We shine the brightest when we tap into the many dimensions that thrive across over 21,000 difference-makers in our workplace.