Operations Manager: Transportation, Security and Parking

Operations Manager 

Job Summary 

The Operations Manager is responsible for leading daily operations, driving operational excellence, and ensuring exceptional guest and team member experiences. This role oversees multiple operational departments, develops leaders, and implements strategies that improve efficiency, security operations, transportation flow, emergency preparedness, and service standards. 

As a key leader, the Operations Manager partners with senior leadership to support long-term planning, continuous improvement, and successful execution of day-to-day operations. This role also serves as Manager on Duty (MOD) on a rotating basis, providing leadership presence and operational oversight during evenings, weekends, holidays, and peak business periods. 

 

Your Responsibilities 

Leadership & Team Development 

• Lead, coach, and develop supervisors and frontline teams across operational departments

• Establish performance expectations, provide feedback, and support professional growth

• Assist with hiring, onboarding, training, scheduling, and performance management

• Foster a culture of accountability, teamwork, guest service, and operational awareness

Daily Operations Oversight 

• Oversee daily operations across multiple departments to ensure smooth, efficient performance

• Monitor staffing levels, operational readiness, guest flow, parking operations, transportation systems, and security coverage

• Identify operational challenges and implement real-time solutions

• Support peak seasons, special events, and high-volume periods

• Ensure departments maintain cleanliness, organization, and service standards

• Coordinate transportation and parking operations to support efficient guest arrival and departure experiences

• Partner with security teams to maintain a secure environment for guests, team members, and company assets

• Monitor operational activity throughout the property and respond to incidents, emergencies, or guest concerns as needed

Manager on Duty (MOD) Responsibilities 

• Serve as Manager on Duty during assigned shifts, acting as the primary operational leader for the property

• Respond to escalated guest concerns, operational issues, emergencies, and incidents in real time

• Coordinate communication and response efforts during operational disruptions or emergency situations

• Provide leadership support across departments during evenings, weekends, holidays, and special events

• Ensure operational standards and guest experience expectations are consistently maintained during MOD shifts

Strategic Planning & Continuous Improvement 

• Analyze operational performance and guest feedback to drive improvements

• Support budgeting, forecasting, labor planning, and resource allocation

• Implement new processes, initiatives, and operational efficiencies

• Collaborate cross-functionally to support business goals and growth

Communication & Collaboration 

• Serve as a key liaison between departments and senior leadership

• Communicate operational updates, priorities, and performance metrics

• Build strong partnerships across teams to ensure seamless operations

• Perform additional duties as assigned

What You Need 

• 5+ years of leadership experience in operations, hospitality, attractions, retail, transportation, security, public safety, or a related field

• Proven ability to lead teams in fast-paced, high-volume environments

• Experience overseeing security operations, incident response, emergency procedures, or guest safety initiatives preferred

• Strong leadership, communication, decision-making, and problem-solving skills

• Experience with scheduling, staffing, and performance management

• Ability to remain calm and effective in high-pressure or emergency situations

• Ability to work flexible schedules including evenings, weekends, holidays, and MOD shifts

 

Physical Requirements 

• Ability to walk and stand for extended periods

• Ability to work indoors and outdoors in varying weather and environmental conditions

• Ability to navigate uneven terrain, stairs, and operational areas throughout the property

• Ability to lift, move, or carry up to 40 lbs. when needed

 

Perks of Working With Us 

• Competitive salary

• Paid time off

• Medical, dental, and vision insurance

• Life insurance

• 401(k) with company match

• Employee discounts and perks

• Leadership development and career growth opportunities