Commercial Line Customer Service Representative

Franciscan Corporate Office

1515 Dragoon Trail Mishawaka, Indiana 46544

The Commercial Lines Customer Service Representative will provide customer service to an assigned book of commercial lines accounts and assist Insurance and Risk Services providing the following: pulling and reviewing Motor Vehicle Reports, updating Certificates of Insurance, interacting with Commercial Insurance Carrier websites, policy maintenance, and other duties as needed. A clear knowledge and understanding of Excel, Outlook, Teams, and Commercial Lines Insurance coverages is preferred. This position maintains strict confidentiality with sensitive materials.

WHO WE ARE

Franciscan Health is a leading healthcare organization dedicated to providing exceptional patient care and promoting health and wellness in our community. Our mission is to ensure that every patient receives the highest quality of care through innovation, compassion, and excellence. With 11 ministries and access points across Indiana, Franciscan Health is one of the largest Catholic health care systems in the Midwest. Franciscan Health takes pride in hiring coworkers who provide compassionate, comprehensive care for our patients and the communities we serve.

WHAT YOU CAN EXPECT

• Full-time, 40 hours per week

• Schedule: Monday through Friday from 8:00 a.m. to 5:00 p.m. EST

• Benefits Eligible

• Assist in placing new business and negotiating renewals.

• Assist in preparing proposals, quoting, and recommending coverages based on client's needs.

• Initiate interaction and follow-up with clients, carriers, and brokers to produce or manage

• business.

• Review insurance contracts for errors and omissions.

• Process endorsements, placement request, and invoicing.

• Assist with managing a book of business consisting of various property and casualty insurance

• products.

• Maintain an active insurance license and complete required continuing education.

• Maintain strict confidentiality with sensitive material and data.

QUALIFICATIONS

• Bachelor's Degree Required

• 1 Year Experience with Commercial Lines Insurance Accounts in Lieu of Degree Required

• Property and Casualty Insurance License within 30 Days Required

Never or Rarely

JOB RANGE:

INCENTIVE:

EQUAL OPPORTUNITY EMPLOYER

It is the policy of Franciscan Alliance to provide equal employment to its employees and qualified applicants for employment as otherwise required by an applicable local, state or Federal law.

Franciscan Alliance reserves a Right of Conscience objection in the event local, state or Federal ordinances that violate its values and the free exercise of its religious rights.

Franciscan Alliance is committed to equal employment opportunity.

Franciscan provides eligible employees with comprehensive benefit offerings. Find an overview on the benefit section of our career site, jobs.franciscanhealth.org.