Assistant Manager, Ocean Freight

The Assistant Manager – Ocean Freight supports the Senior Manager in overseeing the strategic planning, execution, and continuous improvement of ocean freight operations. This role ensures operational excellence, compliance, and customer satisfaction while driving efficiency and alignment with global product strategies.

Operational Management & Strategy

• Assist the Senior Manager in implementing strategic plans for ocean freight shipments, covering operations, training, customer service, compliance, documentation, and vendor management.
• Define and align Ocean Freight (OFR) processes with other stations and stakeholders, ensuring consistency with global product direction.
• Execute operational strategies at the station level, balancing efficiency with service quality.

Performance Monitoring & Improvement

• Monitor and manage departmental performance against KPIs, particularly vendor performance and service standards.
• Identify improvement areas and implement changes based on evolving business needs.
• Review and enhance departmental processes, driving improvements through training and knowledge transfer.

Stakeholder & Customer Engagement

• Act as a key liaison between Customers, Commercial Management, Product, and Operations to ensure smooth process flows and strengthen customer retention.
• Oversee interfaces with Customer Service, Operations, Transport, Product, and Global Service Centers when required.
• Support initiatives that enhance customer service quality and align with DHL Global Forwarding (DGF) bottom-line objectives.

Compliance & Governance

• Ensure adherence to group business strategy, local business requirements, and regulatory standards.
• Maintain compliance with internal procedures and external regulations governing ocean freight operations.

Leadership & Team Development

• Support training needs assessment and execution to build departmental capability.
• Encourage a culture of continuous improvement, accountability, and collaboration across the team.
• Undertake any additional tasks assigned by superiors to support departmental and organizational goals.

Key Impact Areas

• Operational Excellence: Ensuring smooth, efficient, and compliant execution of ocean freight shipments.
• Customer Retention: Strengthening relationships through reliable service and proactive engagement.
• Process Improvement: Driving innovation and efficiency through training and knowledge transfer.
• Strategic Alignment: Supporting global product direction while adapting to local business needs.

Team Development: Building a skilled, motivated, and customer-focused operations team.