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Customs Clearance Shift Supervisor
Dhaka, Dhaka bibhag, Bangladesh; Dhaka, Dhaka bibhag, BangladeshPosted Yesterday
Job Description
Role Purpose
• Supervise customs clearance done by DHL appointed brokers and ensure the daily operation, development and compliance of the vendor.
• Ensure the service standard of clearance process to set the benchmark in the industry and to meet customers' expectations.
• Lead the customs query handling team and to provide ensure service of DHL standard through CQ hotlines.
Main Accountabilities
• Supervise the operational process of DHL appointed customs clearance brokers.
• Develop and train the resources of vendor as required to match DHL expected standards.
• Ensure compliance of vendor through audits and taking mitigating actions if any issue is identified.
• Monitor vendors' performance against SLA and take necessary measures as required.•
• Maintain and publish the daily clearance dashboard for view of own team as well as Country Management.
• Confirmation of duty & commission bills submitted by vendors
• Ensure to apply penalties as applicable before approving bills for not performing as per SLA.
• Supervise the quality of Customs Query handling team, performance management and develop resources as required.
• Supervise the quality Gateway Support team, performance management and develop resources as required.
People Management
• Develop a culture of quality, service excellence (for internal customers), flexibility and cost consciousness
• Identify training needs and career development opportunities to drive a high performance team
• Develop KPIs with team members and monitor individual performance
Education and Experience
Minimum Graduate and 3-5 years of relevant experience