Internal Job TitleSenior Specialist I, Ops Process Support

The Choice Senior Specialist 1 will act as a subject matter expert responsible for supporting the day-to-day operations of credentialing, Applied Processes and commission-related functions across the Choice Production Teams. This role plays a critical part in ensuring the accurate and timely processing of carrier credentials, commission statements, ID management, audit activities, SOP creation and updates and handling of escalated issues.

As a trusted team resource, the Senior Specialist serves as a mentor to peers, acts as a primary backup to the supervisor for scheduling and complex inquiries and contributes to process improvement through documentation, analysis, and operational support.

Key Responsibilities

• Support daily credentialing, Applied Processes, and commission operations
• Process carrier credentials, commission statements, and ID-related requests accurately and on time
• Perform audits, reconciliations, and recurring file processing tasks
• Maintain and update SOPs and supporting documentation
• Triage and resolve escalations in a timely and professional manner
• Serve as a mentor and resource to team members
• Provide backup support to the supervisor as needed, including scheduling and handling complex inquiries
• Contribute to continuous improvement initiatives and process optimization 
• Support the processing of work when business need requires and capacity allows

Strong Preference

• Prior Choice experience is required
• Demonstrated execution and knowledge of tools supporting review and uploading of work
• Proven experience with recurring file processing, audits, and reconciliation
• Strong written and verbal communication skills
• Experience creating SOPs and process documentation
• Prior experience triaging and managing escalations
• Ability to mentor peers and provide frontline backup to supervisors