Job Description
Your role at Dynatrace
Design and deliver post-sales enablement events that break down silos, strengthen cross-functional collaboration, and improve how Customer Success, Professional Services, and Technical Support work together to drive customer outcomes—while ensuring strong, consistent post-sales representation across major company events (e.g., SKO, customer conferences).
Own the end-to-end strategy, design, and execution of internal enablement events that combine cross-functional collaboration, applied product usage, and real-world customer scenarios.
The role exists to:
- Break down silos and build shared ownership across post-sales teams
- Enable roles to deliver better customer outcomes through stronger product, process, and framework knowledge
- Drive hands-on execution capability by embedding product usage in realistic scenarios
- Improve alignment and execution across roles, workflows, and handoffs
- Ensure consistent post-sales presence across internal and external events
Key Responsibilities
Own D1 Enablement Events (Outcomes to Execution)
- Own end-to-end delivery of D1 enablement events (global and regional), accountable for outcomes not just logistics.
- Define event objectives with D1 leadership and translate them into clear agendas and session designs.
- Lead event logistics and in-person execution, partnering for vendor/procurement support.
Design Agendas that Drive Real Outcomes
- Build event agendas that directly support D1 priorities
- Structure sessions to achieve specific outcomes such as alignment, capability building, and cross-functional collaboration not content delivery alone.
- Design interactive formats that enable participants to work together, solve problems, and understand how D1 functions connect.
Deliver & Facilitate High-Impact Sessions
- Facilitate sessions, workshops, and group discussions, creating energy, engagement, and participation.
- Act as the on-site lead during events, ensuring flow, timing, and overall experience deliver against objectives.
Align Content & Speakers Across D1
- Work with stakeholders across D1 to source and shape content for events.
- Ensure content is relevant, consistent, and aligned to D1 priorities and messaging including alignment with Sales narratives and enablement cycles.
Capture Outcomes & Improve Future Events
- Capture insights, feedback, and outcomes from events to continuously improve format, content, and impact.
Travel:
This role requires regular travel to support both internal and customer-facing events, including on-site planning, delivery, and execution. Travel will vary depending on event cadence but will typically include participation in regional and global and regional events.
This is a remote eligible position. Candidates who live within a 45 mile radius of Boston, MA; Detroit, MI; and Denver, CO; will be required to work hybrid (2 days per week) out of our Dyntrace office. All candidates will be required to work EST hours.