Back to jobsMinimum of 5 years’ experience in guest services, events, or hospitality operations, preferably within a theme park, resort, or large-scale attraction environment, with hands-on exposure to both front-line and supervisory functions.
Strong interpersonal and communication skills, capable of building rapport with diverse guests and stakeholders, addressing inquiries professionally, and ensuring memorable guest interactions.
Proven track record of delivering excellence in fast-paced, guest-centric environments by maintaining calm under pressure, adapting to operational changes, and upholding brand service standards.
Sound knowledge of queue management systems and virtual queue operations, with the ability to analyze system performance, coordinate with IT, and optimize guest flow for maximum efficiency.
Experienced in event planning and coordination, including logistics management, vendor liaison, site inspections, and post-event evaluations to ensure seamless execution.
Demonstrated leadership ability in supervising, coaching, and mentoring team members to enhance service delivery, productivity, and teamwork across departments.
Exceptional problem-solving and decision-making skills, with the capacity to assess situations quickly, provide effective resolutions, and prevent potential guest dissatisfaction.
Highly organized and detail-oriented, with strong multitasking capabilities to manage overlapping priorities in operations, guest engagement, and event execution.
Independent yet collaborative, with a proactive attitude toward continuous improvement and alignment with the organization’s service culture and performance goals.
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Assistant Manager - VIP, VQ & Events
Genting Highlands, Pahang, MYPosted 6 months ago