Stewarding Administrator - Waldorf Astoria New York

After undergoing a transformative restoration, The Waldorf Astoria New York is set to reignite its magnetic allure. The Waldorf Astoria New York is seeking team members to unveil a new era of luxury which embodies the spirit of New York City.

With a fresh, modern expression of its rich, authentic legacy, Waldorf Astoria provides guests the exceptional environment and the personalized attention of True Waldorf Service that creates unforgettable experiences for discerning travelers with 375 rooms (plus 375 residences), 40,000 square feet of event space, holistic spa and wellness programming, and celebrity chef partnership. In landmark destinations around the world, Waldorf Astoria Hotels & Resorts reflect the culture and history of their extraordinary locations. 

 At Waldorf Astoria, we create unforgettable experiences for our guests, meaningful opportunities for our Team Members, and a positive impact in our community.

Want to learn more? Hotel Website, Instagram, Facebook, YouTube

The Waldorf Astoria New York

Classification: Full-Time

Shift: Various – must be available weekdays, weekends, and holidays.

Pay Rate: The pay rate for this role is $33 - $42 per hour and is based on applicable and specialized experience and location.

What will I be doing?

As a Department Secretary/Administrative Assistant, you would be responsible for providing administrative and clerical support to department managers in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Assist with scheduling, payroll reports and labor tracking
• Maintain inventory and coordinate with Purchasing and vendors to track orders and deliveries
• Organize and maintain departmental documentation, including SOPs, schedules, compliance records
• Support onboarding process for new team members
• Perform word-processing, typing, e-mailing, data-entry, filing, faxing, copying, processing mail and taking notes 
• Answer telephones
• Support communication between Stewarding, Culinary, and Engineering Teams
• Perform other general office duties and assist with special projects, as needed

• Assist with creating and maintaining team schedules in alignment with operational needs and labor budgets
• Track attendance, overtime, and timekeeping; support payroll processing and resolve discrepancies

• Prepare labor reports and assist leadership with workforce planning
• Maintain inventory levels of stewarding supplies, chemicals, and equipment
• Coordinate with Purchasing to place orders, track deliveries, and resolve discrepancies with vendors
• Support monthly inventory counts and cost control initiatives

• Perform general administrative duties including correspondence, data entry, filing, and report preparation
• Manage departmental email inbox, phone calls, mail, and documentation with professionalism and efficiency
• Maintain an organized and well-managed office environment

• Maintain departmental documentation including SOPs, training records, safety logs, and audit files
• Ensure compliance with health, sanitation, and safety standards, as well as brand requirements
• Support internal and external audits by preparing and organizing required materials

• Assist with onboarding new hires, including documentation, uniforms, and system access
• Coordinate training schedules and maintain accurate training records and certifications

• Serve as a liaison between Stewarding, Culinary, Engineering, and other departments

• Handle internal inquiries and support service-related communication with discretion and professionalism
• Assist in tracking issues, follow-ups, and continuous improvement initiatives

• Support management with special projects, reporting, and process improvements
• Contribute to sustainability initiatives such as waste reduction and inventory optimization

Skills & Qualifications

• Strong organizational and multitasking abilities
• Excellent written and verbal communication skills
• Proficiency in Microsoft Office (Word, Excel, Outlook); Unifocus experience is a plus
• Ability to work independently and manage multiple projects under tight deadlines
• Professional demeanor and attention to detail
• Prior administrative experience in hospitality or food & beverage roles (2–3 years preferred)

Work Environment

• Office-based with occasional event-day support on-site
• May require lifting up to 25 lbs. and standing/walking for extended periods
• Business attire expected; professional appearance required

The rate of pay for this role is $33.00 - $42.00 and is based on applicable and specialized experience.

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

The Benefits – Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:

• Access to pay when you need it through DailyPay
• Medical Insurance Coverage – for you and your family
• Mental health resources including Employee Assistance Program
• Best-in-Class Paid Time Off (PTO)
• Go Hilton travel program: 100 nights of discounted travel
• Parental leave to support new parents
• Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications*
• 401K plan and company match to help save for your retirement
• Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
• Career growth and development
• Team Member Resource Groups

• Recognition and rewards programs

   

   

  Available benefits may vary depending upon property-specific terms and conditions of employment.

#LI-JS3