LTGF Victim Services Assistant

Come join our team

 

Prince George’s County Government provides a dynamic and inclusive workplace where employees can thrive, learn, and grow across its 30 diverse agencies, all dedicated to serving the County's residents with essential resources and services. Nestled just minutes away from Washington, DC, Prince George's County combines urban vibrancy with serene surroundings, offering an ideal setting to live, work, and enjoy life.

Applicant Limit Notice: Please be advised that applications for this position will be capped at a maximum of 100 submissions. Once this threshold has been reached, the posting will close, and no further applications will be accepted. We encourage interested candidates to apply promptly to ensure consideration.

About the position

This is an entry level secretarial/administrative position. The Victim Services Assistant (VSA) will assist the Victim Services Unit with daily operations. Under direction, VSA will be the primary point of contact for the Victim Services Unit (VSU) and will assist primary and secondary victims and witnesses with compensation claims, case statuses, community awareness and other related duties as required. Good judgment and discretion are essential to the security of confidential information and data.


About the Agency

The Prince George's County Police Department is the fourth largest law enforcement agency in Maryland, providing a full range of law enforcement services to County residents and business owners. Their mission is to work in partnership with citizens of Prince George's County towards providing a safe environment and enhancing the quality of life. Today, the Prince George's County Police Department serves over 900,000 residents and has an authorized strength of 1800 officers and 300 civilians.

• Answers incoming phone calls in response to office correspondence in order to obtain the most up to date information for victims and witnesses.  
• Prepares correspondence to victims, witnesses and police officers to provide case status updates and resource information.
• Provides intake assessments to determine needs of victims and prepare findings for the Victim Services Coordinator.  
• Follows up with victims, witnesses and partnering agencies to confirm services rendered.
• Assisst and tracks primary and secondary victims CICB- Criminal Injuries Compensation Board application.
• Maintains accurate notes in case management system.  
• Sends out and process all mail, including any returned mail to the Victim Services Coordinator.
• Tracks any upcoming cases for Crime Victim Notification to determine if Victim Services Coordinator should notify victims of hearings.
• Assists with the preparation of reports for Criminal Investigations Division (CID) commanders and grant compliance including gathering and analyzing stats.
• Assists with other duties that fall within the responsibilities of this classification. 

Minimum Qualifications

Candidates must meet all minimum qualifications listed below to be eligible for additional consideration:

• High school diploma or G.E.D. certificate with coursework in typing, office practices or other related clerical subjects.
• One (1) year of advanced diverse and/or technical clerical experience which must have involved working with the public for at least six (6) months.

Preferred Qualifications:

Highly eligible candidates will meet the criteria below to be further considered by the hiring agency:

• Bachelor’s degree in criminal justice, social work, human services, sociology or related field. 
• At least one-years' experience providing services to victims of crimes or working within the criminal justice system. 
• Two-years of administrative experience.
• Bi-lingual strongly preferred (Spanish and/or other languages). 
• Ability to establish a professional rapport with police personnel, supervisors, the community, outside agencies and outside bereavement programs.
• Excellent crisis intervention skills.
• Ability to communicate difficult/sensitive information.
• Knowledge of the law enforcement/criminal justice field.
• Knowledge of trauma-informed victim advocacy. 
• Ability to work efficiently in a stressful, trauma-induced/ intense environment.
• Ability to take initiative, work independently, balance multiple cases, set priorities, and work autonomously yet also as a member of a team.
• Excellent written and verbal communication skills including public speaking.
• Ability to effectively interact with a diverse population.
• Full understanding of the dimensions of response to victimization.
• Ability to facilitate referrals to appropriate services/agencies.
• Ability to receive and complete time sensitive tasks.

Additional Eligibility Criteria

Candidates deemed as meeting the minimum qualifications will be invited to complete and pass an online Administrative Aide examination. Applicants who have previously taken and passed the exam on or after 8/1/2024 will not be required to re-test. Previous passing test scores will be applied.

EACH APPLICATION MUST INCLUDE INFORMATION THAT CLEARLY DEMONSTRATES THE ABOVE QUALIFICATIONS FOR THIS POSITION.

Tentative Interview Dates: July 27-31, 2026. Please note that interview dates are subject to change and only selected candidates will receive confirmation and additional details.

Job Location: Prince George's County, Maryland

Conditions of Employment:  Upon selection, the candidate must:

• Possess and maintain a valid driver's license.
• Be willing to work assigned shift work (days/evenings/weekends/holidays).
• Meet all training and performance standards and demonstrate proficiency as required by the agency.  
• Wear and use agency protective apparel and equipment in the performance of their assigned duties, if applicable. 
• Successfully pass preemployment checks which may include reference checks, background investigations, and drug screenings, where applicable. 
• Be willing and able to serve as an essential employee. Essential employees are expected to report during standard or non-standard hours as operations necessitate, or during emergencies. Essential employees are expected to report or remain at work when other County employees are granted Administrative Leave.

Accountability Statement:

The incumbent must meet and maintain the training standards set forth by the Prince George’s County Police Department. The incumbent shall not disseminate confidential information, administrative or operational, unless expressly authorized.  Confidential information may not be discussed with other County employees (including individuals in the Police Department), except for work-related reasons, under terms and conditions of the Maryland Public Information Act.