Back to jobsDevelops mix designs and creates project submissions through interpretation of the customer or engineer's requirements using historical data and established guidelines.
Visits Job Sites, attends pre-pour meeting, and calls on customers promoting value-added products, collects market and job information.
Liaises among customers, sales, operations to ensure that internal and external customers' needs are met.
Participates in industry associations. Develops and conducts customer, engineer and employee seminars and presentations.
Advises upper management on product development issues arising from product problems identified through technical support calls with customers.
Leads the investigation of complaints directly and through others, identifies possible causes, conducts further testing, proposes resolution, and works with sales to resolve customer complaints.
Supports Mix Management Systems to provide hands-on support to add and modify mixes using mix management software, sends the mixes to the plant and validates that data transfer is complete.
Develops and implements standard Operations product quality procedures.
Maintains Process Support Manual
Supports the Statistical Analysis Information System for the Technical Services Department to verify concrete quality and reduce potential liabilities while optimizing material costs.
Maintains a resource center of current specifications, procedures, and recent advances in concrete technology.
Identifies and develops promotional and collateral materials to support marketing programs.
Plans and formulates research and development proposals.
Completes, maintains, and processes pertinent paperwork and records.
Produce, understand and be a resource for explaining an Environmental Product Declaration (EPD) for a concrete mix.
Adjust the levers available at a R/M level to reduce up to 33 different environmental impacts of an individual concrete mix, based on project/owner/customer requirements.
Identify projects/owners/customers with challenging project specific requirements and educate on how to specify environmental limits whilst maintaining constructability.
Other duties may be assigned.