Job Description
Associa is looking for a Customer Service Administrator to join our team. The Customer Service Administrator is responsible for supporting customers, homeowners, vendors, and guests by addressing inquiries, resolving issues, and providing a positive experience across all communication channels. This includes assistance over the phone, via email, and in person. In this role, you will also support general office operations by completing administrative tasks and contributing to various projects as needed. Success in this position requires a service-oriented mindset, strong communication skills, and a friendly, approachable demeanor. The ideal candidate is professional, organized, and committed to delivering exceptional customer service.
What do we offer?
Associa offers a competitive benefits package to our full-time employees including medical, dental, and vision insurance, 401k, disability insurance, and support with wellness and development initiatives and more. We have been designated Great Place to Work for six consecutive years and many of our locations are awarded as Best and Brightest.
Duties and Responsibilities:
- Receive and respond to incoming calls from homeowners, Board members, and vendors, ensuring all requests are followed through to completion.
- Serve as the first point of contact for customers visiting the office, providing exceptional service and support.
- Apply conflict-resolution techniques to effectively address and resolve customer issues.
- Assess customer needs and translate them into appropriate solutions.
- Provide general office support by processing print jobs, scanning, faxing, and related tasks.
- Organize and prepare correspondence related to association business.
- Provide reception coverage as needed.
- Perform other duties as assigned.
Compensation:
$16.00-$18.00/hr; direct experience is highly considered.
Location:
17220 N Boswell Blvd., #140 Sun City, AZ 85373