Director, Operations

HireRight is the premier global background screening and workforce solutions provider. We bring clarity and confidence to vetting and hiring decisions through integrated, tailored solutions, driving a higher standard of accuracy in everything we do. Combining in-house talent, personalized services, and proprietary technology, we ensure the best candidate experience possible. PBSA accredited and based in Nashville, Tennessee, we offer expertise from our regional centers across 200 countries and territories in The Americas, Europe, Asia, and the Middle East. Our commitment to get it right every time, everywhere, makes us the trusted partner of businesses and organizations worldwide. 

This role is accountable for driving the highest quality of work from background and screen teams, whose production is directly tied to the key corporate strategic goals. You will be responsible for the leadership of HireRight’s Operational team functions, empowering operations teams to deliver on their SLA’s as well as infusing the organization with productive, innovative, and quality mindset. 

This leadership role will help direct background and employment screening operations worldwide for clients of different size and scope. A strong foundation in background check operational experience is a must and excellent understanding of leading people leaders to deliver an amazing employee experience would be critical to your success.  

• Provide strong leadership and direction of HireRight's Verifications Service Delivery teams. 

• Provide oversight to client delivery including building appropriate quality standards & metrics. 

• Drive key metrics/performance for operations and instill best practices and process improvement across the company. 

• Ensure compliance with all the legal and contractual obligations. 

• Drive a high-performance culture, through employee engagement and development. 

• Help to develop Operational strategies in anticipation of future market changes and assesses the likely impact on customers. 

Deliver Results 

Focus on achieving success, set challenging goals, and make progress towards meeting or exceeding them.  

Know HireRight 

Understand the business and your functional area. 

Build Relationships 

Know the internal and external customer business needs. Anticipate those needs and give high priority to collaboration and customer satisfaction. 

Communicate with Purpose 

Understand the audience, purpose, and meaning behind every conversation. Develop relationships with grow and prosper through continuous feedback. 

Embrace Change 

Effectively manage new projects, processes, and products. Shift gears comfortably and handle uncertainty with a positive attitude 

Drive Engagement & Core4 

Demonstrate behaviors that lead to a positive work environment. Drive diversity through collaboration and living our CORE4 Values. 

Lead Self 

Display an ongoing commitment to learning and self-improvement, along with a growth mindset 

 Education: 

• Bachelor's degree (BA) from four-year college or university. Any specific background and employment screening accreditation is plus. 

Experience: 

• More than 15 years of work experience in Service industry, with a proven track record of successfully leading leaders and driving high employee engagement. Contact center or related experience also helpful. 

Knowledge & Skill: 

• Has broad general knowledge of all relevant business relationships within the company. 

• Has clear understanding of the company’s businesses and other functional groups. 

• Has a strong understanding of background check and employment screening industry. 

• Demonstrates people leadership skills for significant populations and/or technical experts. 

Please submit resume/CV in English. 

All resumes are held in confidence. Only candidates whose profiles closely match requirements will be contacted during this search. 
 
HireRight does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of HireRight and HireRight will not be obligated to pay a placement fee.