Senior Manager Service Delivery

Summary

We are seeking a Senior Manager to lead technical service delivery and platform transformation for Third-Party Liability (TPL) and Prior Authorization (PA) systems. This role will drive engineering delivery, automation, and platform modernization to improve scalability, performance, and business outcomes.

Your role in our mission

• Own end-to-end delivery of TPL and PA platforms, ensuring high performance, reliability, and SLA adherence
• Lead engineering teams (on/offshore) for enhancements, releases, and defect resolution
• Drive architecture, integration (APIs, FHIR/HL7), and workflow/rules engine solutions
• Implement automation and AI/ML capabilities (document processing, auto-decisioning, data matching)
• Oversee DevOps, CI/CD pipelines, and release governance
• Ensure compliance, security, and audit readiness
• Partner with product, operations, and clients to align technical solutions with business needs
• Build capabilities in modern engineering practices (microservices, cloud, AI integration).
• Drive accountability, technical excellence, and continuous improvement culture.

What we're looking for

• Ten (10) or more years in technical delivery/engineering, with healthcare domain experience
• Experience with Medicaid/Medicare systems and regulatory environments
• Experience with microservices, cloud platforms (Azure/AWS/GCP), APIs, and workflow engines
• Exposure to AI/ML, automation, and data integration (FHIR/HL7)
• PMP and/or ITIL certification (Preferred but not required)

What you should expect in this role

• This is a full-time permanent regular salaried (W-2) employee position.
• Monday through Friday work schedule (40 hours per week).
• Health (medical, dental, vision) benefits start on day 1 of employment.
• Company match 401K and other benefits available within months of starting.
• New employees are eligible to take advantage of flexible vacation policy after ninety (90) calendar days of employment. Any exception requires manager approval prior to employee's Gainwell start date.
• Company provided computer for work use.
• For all hybrid and remote positions employees' Broadband Internet connections, should have a minimum speed of 24MBS download and 8 MBS upload. Greater speeds will of course provide better performance.
• The use of AI during interviews is prohibited.
• Video cameras must be used during all interviews, as well as during the initial week of orientation if hired.
• Applying does not gurantee an interview. Only the top applicants will be invited to interview.
• This position is intended for pipelining. We will accept applications on an ongoing basis.

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