Job Description
Join Us as a Director of Quality!
We are looking for a Director of Quality to lead and evolve our global Quality organization. In this role, you will shape how we deliver quality, reliability, and trust across our portfolio of connected devices and services.
As a senior leader, you will work closely with Engineering, Operations, Supply Chain, Customer Support, and Executive Leadership to ensure our products meet the highest standards, from design through delivery and into customer experience. This is an opportunity to make a meaningful impact by strengthening systems, improving outcomes, and building a culture of continuous improvement on a global scale.
Why You’ll Love Working Here
You’ll have the opportunity to shape and influence global quality strategy in a growing, technology-driven organization, with a direct impact on product reliability and customer experience. You’ll collaborate with experienced leaders across Engineering, Operations, and Product, in a culture that values continuous improvement, innovation, and accountability, supported by competitive compensation, strong benefits, and a flexible working environment.
This role is based out of our Ottawa, ON office. We operate in a hybrid work environment, requiring a minimum of three (3) days per week onsite, with the option to work remotely for up to two (2) days per week.
What You’ll Do
- Define and lead the global Quality strategy, ensuring consistent execution across hardware, manufacturing, and field operations
- Serve as a key interface with customers and regulatory bodies on quality-related matters
- Partner with Engineering and Operations to embed design for quality, reliability, and manufacturability
- Lead the Quality Management System (QMS), including audits, certifications, and ongoing compliance
- Drive corrective and preventive action (CAPA) processes across internal teams and external partners
- Oversee failure analysis, field quality, and customer issue resolution, ensuring strong root cause identification and sustainable solutions
- Establish and track quality KPIs, trends, and risk indicators, translating insights into clear actions for the business
- Influence and collaborate with suppliers and contract manufacturers to meet and exceed quality standards
Who You Are
- 8+ years as a Quality leader, ideally within hardware, electronics, IoT, or regulated manufacturing environments
- Knowledgeable in QMS frameworks, audits, compliance, CAPA, and risk management
- A strong cross-functional partner, with experience working across Engineering, Operations, Supply Chain, and Customer teams
- Skilled at turning complex quality challenges into structured, data-driven improvements
- An effective communicator who can clearly present risks, trade-offs, and recommendations to executive stakeholders
- Experienced in managing and influencing external partners, suppliers, and manufacturers
- A hands-on, accountable leader who combines strategic thinking with a practical, results-oriented approach
- Demonstrates strong judgment and composure, with the ability to make clear, timely decisions in complex or high-impact quality scenarios
- Passionate about building strong systems, teams, and a culture that prioritizes quality and continuous improvement
- Leverage AI-enabled tools and automation to support daily tasks and productivity.
- Commitment to continuous learning in digital and AI literacy.
The Benefits of Working Here
A career with ORBCOMM offers a unique opportunity to grow your skills and expand your expertise in a collaborative, innovative environment. Beyond being part of an exceptional team, we provide a competitive, locally relevant benefits package designed to support our employees around the world. Benefits vary by location and include health and wellness coverage, paid time off, retirement or savings programs, flexible work arrangements, insurance coverage, lifestyle perks, and access to employee discounts—helping you thrive both professionally and personally.
The anticipated starting salary range for candidates expressing interest in this position is CAD $130,000 – 165,000. Actual compensation will depend on factors such as location, technical experience, skills, certifications, etc.
How We Hire
ORBCOMM uses technology-enabled tools, including artificial intelligence (AI), to support parts of the recruitment process. All hiring decisions are made by people, as part of our human-led, tech-enabled culture.
About Us
At ORBCOMM, we’re pioneers in IoT technology that drives innovation and empowers our clients to make data-driven decisions. Our industry-leading solutions enable customers to boost productivity, streamline operations, and increase their bottom line. With over 30 years of experience and the most comprehensive solution portfolio in the industry, we enable the management of millions of assets worldwide across diverse sectors, including transportation, heavy industries, satellite, and maritime. Discover how ORBCOMM is transforming industries and unlocking the potential of data to drive meaningful change at www.orbcomm.com!
Ready to Join Us?
We believe that our people are our greatest asset. Your skills and passion can help us achieve remarkable things! If you’re seeking a thrilling career opportunity in a vibrant, growth-oriented environment, ORBCOMM is the perfect fit for you.
We are committed to building a diverse and inclusive workplace and appreciate all applicants for their interest in joining our team. Only candidates selected for an interview will be contacted.
At ORBCOMM, we are also dedicated to ensuring accessibility and are pleased to offer accommodations for individuals with disabilities upon request throughout all aspects of the selection process.