Customer Service Specialist

The One Source Customer Service Specialist plays a critical role in ensuring seamless operations and customer satisfaction within the organization. This multifaceted position encompasses responsibilities from both the Order Management and Data Integrity teams. The Specialist is responsible for managing all aspects of the order process, including communication, order processing, issue resolution, and performance tracking, with a focus on meeting or exceeding client expectations. Simultaneously, the Specialist oversees the coordination and maintenance of the quote process, ensuring accuracy in data input, identifying errors, and collaborating with internal teams for timely resolution. Precision in both order and quotation data is essential for maintaining operational efficiency. Additionally, the role involves providing support for supply chain analytics to optimize overall performance.