Back to jobsProcessing and preparing shipment data in internal tools and Excel to ensure accurate planning and operational execution;
Monitoring the shared mailbox and responding to operational questions or delivery issues;
Acting as a point of contact for the customer regarding transport-related questions and shipment follow-up;
Communicating with internal operational departments and external agents to ensure smooth transport execution;
Identifying potential issues in delivery processes and proactively intervening to avoid disruptions;
Handling administrative tasks related to transport orders and customer communication;
Supporting continuous improvement initiatives together with the supervisor and the team;
Ensuring accurate documentation and data management to support operational reporting and service quality monitoring.
