Job Description
Key Accountabilities (1)
1. CUSTOMERS: CUSTOMERS LIST ADMINISTRATION
- Organize, guide and implement Priority customer portfolio management at Priority Banking Center
- Organize and guide PRM to analyze and assess customers' needs, the level of TCB's response to needs, and estimated resources to serve customers.
- Organize and guide the determination of orientation and action plan for customer development based on customer understanding
- Support PRM to meet the financial và non-financial needs of customers to ensure satisfaction in the service process, towards the goal of increasing relationship depth, sustainable development of customer portfolio
- Organize and conduct customer survey and analysis activities to come up with the most appropriate and effective way to deploy business activities for priority customers.
- Establish and maintain sustainable relationships with customers
2. PRODUCTS và SERVICES: QUALITY MANAGEMENT OF CONSULTING và SERVICES
- Organizing activities to provide products and services to Priority customers, ensure the quality of consulting và service quality of employees at the Center.
- Check, supervise and support employees to handle problems arising in the process of providing products and services to bring the best experience to priority customers.
- Regularly check and monitor the service quality of the Center, especially the positions directly in contact with customers.
- Propose ideas và participate in process/product/service improvement, policy/strategy planning related to priority customer segment