Network Specialist I

 

Job Summary

 

The Network Analyst I is responsible for configuring, deploying, and maintaining TELUS Business Products and Services equipment. This role supports the delivery of enterprise-grade networking solutions to TELUS Business customers, ensuring systems are properly configured, tested, and optimized for performance and reliability.

 

Key Responsibilities

 

Equipment Configuration & Deployment

 

• Configure network equipment including gateways, switches, firewalls, and related hardware according to technical specifications and customer requirements
• Set up and initialize TELUS Business Services equipment for new customer installations, upgrades and repairs
• Perform initial provisioning and baseline configurations on network devices
• Document all configuration changes and maintain accurate records

 

Technical Support & Troubleshooting

 

• Diagnose and resolve equipment configuration issues and connectivity problems
• Provide second-level technical support to field teams and customers
• Validate equipment functionality through testing and quality assurance protocols
• Participate in network optimization and performance tuning activities

 

Maintenance & Operations

 

• Monitor network equipment health and performance metrics
• Perform routine maintenance tasks and firmware updates
• Conduct equipment audits and inventory management
• Ensure compliance with TELUS security and operational standards

 

Collaboration & Communication

 

• Work with network engineering teams to implement design specifications
• Communicate technical status and issues to internal teams and stakeholders
• Participate in knowledge transfer and documentation efforts
• Contribute to continuous process improvement initiatives