Job Description
Our team and what we'll accomplish together
You'll join National Building Operations, a team that keeps TELUS' network running reliably across the country. You'll lead a dedicated team of technicians responsible for managing power and cooling systems across network sites, ensuring the critical infrastructure that powers TELUS' connectivity never skips a beat. This is a hands-on leadership role where you'll balance strategic oversight with technical expertise, working alongside internal teams and external partners to maintain operational excellence. There's genuine camaraderie, authentic collaboration, and a shared sense of purpose around keeping TELUS' network operational and reliable.
What you'll do
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Lead and mentor a team of technicians, conducting regular one-on-ones and providing feedback to support their development and performance
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Oversee preventative maintenance schedules and alarm management across network sites, ensuring systems operate at peak reliability
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Manage relationships with external vendors to coordinate service delivery and maintain service level agreements
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Overseeing operational budgets and managing OPEX expenditures to ensure efficient and cost-effective business operations. The successful candidate must demonstrate strong experience in budget planning, forecasting, variance analysis, cost control, and financial reporting
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Drive continuous improvement initiatives and operational efficiencies across the Quebec region, identifying opportunities to optimize processes and reduce costs
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Collaborate with cross-functional teams including Capital Planning, Project Management Delivery, and Network Operations to align on priorities and resolve complex operational challenges
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The manager will be responsible for operations and maintenance of ILEC, non-ILEC and QIDC
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Oversee the performance and delivery of services by BGIS, the third-party service provider responsible for operations and maintenance activities at non-ILEC sites across Quebec