Job Description
About the Position:
The Center Operations Coordinator plays a vital role in ensuring the smooth day-to-day operations of NACo’s headquarters, partners, visitors and new employees. The coordinator also manages key operational functions, including mail and shipping logistics, office supply and kitchen inventory, print production support, facilities coordination and new hire office onboarding support.
The ideal candidate is personable, organized, and proactive, with a strong commitment to maintaining a professional and welcoming environment while keeping office systems running efficiently.
Key Responsibilities:
Phone Reception
• Serve as NACo's primary phone receptionist by answering, screening, and routing incoming calls professionally
• Respond to general inquiries and direct messages to appropriate staff members promptly
Shipping & Mail
• Manage all incoming and outgoing U.S. mail, including sorting and distribution
• Coordinate FedEx, UPS, and other courier shipments, including preparing packages, generating labels, and tracking deliveries
• Maintain shipment records for documentation and reconciliation
Printing & Production
• Support print production including collating, binding, and preparing materials for meetings, mailings and events
• Operate and maintain copy and print equipment; coordinate service calls when needed and order supplies
• Support production and distribution of member communications and promotional materials
Office & Kitchen Supplies
• Monitor inventory levels and reorder office supplies, printer materials and other consumables before they run out
• Maintain kitchen supplies, including coffee, snacks, paper goods and utensils
• Manage vendor relationships to ensure consistent and timely deliveries
Facilities Support
• Serve as a point of contact for building access and facilities issues, working with property management and vendors
• Assist with workstation assignments, meeting room setup, and employee access badges
• Conduct new hire office tours and explain workplace procedures, supplies and resources access
• Maintain conference rooms and keep them clean and orderly
• Assist with catering for NACo business meetings including loading, wayfinding, setting up and cleaning up
• Keeping surfaces clean and orderly in the kitchen and all other common areas
• Maintain mail room supplies and equipment
• Support the Operations and Center teams with logistics for in-person meetings, mailings, and special projects
• Perform other duties as assigned
Qualifications:
• 2+ years of experience in office administration, facilities coordination, or operations support
• Associate’s degree or equivalent combination of education and relevant experience
• Strong communication and interpersonal skills, with a customer-service mindset
• Sharp organizational skills and strong attention to detail
• Proficiency with Microsoft Office (Word, Excel, Outlook) and standard office equipment
• Ability to lift up to 50 pounds
Preferred Attributes:
• Familiarity with USPS, FedEx, and UPS shipping systems
• Experience at a nonprofit, association, or member-based organization
• Comfort juggling multiple priorities in a fast-moving team environment
Location & Travel:
This is a fully on-site role at NACo Headquarters in Washington, D.C. Occasional travel (up to 10%) is required to support NACo's larger conferences
Salary Range: $60,000-$65,000 commensurate with experience