Senior Customer Service Analyst - Order to Delivery

At WK Kellogg Co, we exist to create joy and connection to inspire Gr-r-reat days. We believe that doing good is always good for business and we have stood for this since Kellogg Company was founded more than 120 years ago. We are passionate about doing our part to make nutritious foods, create social connectivity and respect natural resources. Together, these actions create positive progress for people and the planet – today and for years to come. We have big plans for how we are going to accomplish this, and we would love for you to join us in this effort.

As a Senior Customer Service Analyst – Order to Delivery, you’ll play a critical role in managing the end-to-end order process for complex and high-priority customer accounts. In this role, you’ll work closely with cross-functional teams and external partners to deliver exceptional service, resolve logistics challenges, and ensure seamless order fulfillment. You will collaborate with sales, supply chain, finance, and customer teams while serving as a trusted advisor to both internal and external stakeholders.

We’re looking for you to bring strong analytical skills, a proactive mindset, and a passion for delivering outstanding customer experiences to drive continuous improvement and operational excellence within our Order to Delivery processes.

HERE´S WHAT YOU´LL BE DOING:

• Manage the end-to-end order lifecycle for complex, high-priority customer accounts, ensuring accurate and timely fulfillment.
• Serve as the primary point of contact for customers and internal stakeholders, resolving issues and managing escalations effectively.
• Partner cross-functionally (sales, supply chain, finance, Invoice to Cash) to troubleshoot and resolve logistics, pricing, and order management challenges.
• Perform root cause analysis and leverage data insights to identify trends and drive continuous process improvements.
• Lead customer-focused initiatives that enhance service delivery, including EDI, VAS, inventory management, and order optimization.
• Ensure compliance with WK Kellogg Co policies, including GAAP, SOX, and audit requirements.
• Utilize SAP and other tools to manage order processes, track performance, and support strategic initiatives.
• Communicate effectively with customers throughout the order lifecycle, including presenting insights and recommendations.
• Champion a high-performance, customer-centric culture while supporting team collaboration and operational excellence.

REQUIREMENTS:

• High School Diploma or GED required, with 5+ years of experience in a related field.
• Proven experience managing customer relationships and complex accounts in a logistics or customer service environment.
• Strong knowledge of order management, fulfillment, transportation, and customer service processes.
• Experience working with ERP systems (preferably SAP) and proficiency in MS Office tools.
• Demonstrated analytical and problem-solving skills, with the ability to interpret data and drive actionable insights.
• Excellent verbal and written communication skills, with the ability to influence stakeholders at all levels.
• Strong organizational skills with the ability to manage multiple priorities and deadlines in a fast-paced environment.
• Self-motivated, collaborative, and able to thrive in cross-functional teams.

Preferred Qualifications:

• Bachelor’s degree (BBA, BA, or BS) preferred.
• Experience navigating SAP modules such as Order to Cash, Master Data, Returns, Pricing, and Inventory Management.
• Familiarity with shared services or process-driven environments.
• Experience with continuous improvement methodologies such as Lean or Six Sigma.
• Experience working in a multinational organization or with global teams.
• Background in the processed or packaged foods industry.
• Strong sense of ownership, urgency, and commitment to meeting customer expectations and performance objectives.

Salary Range: $66,400 - $83,000

Salary pay ranges are determined by role and level. Within the range, the successful candidate’s starting base pay will be determined based on factors including job-related skills, experience, certifications, qualifications, relevant education or training, and local market conditions.

At WK Kellogg Co, our success depends on our most vital asset — our people. That’s why we’re committed to providing you with benefits and programs that support your Total Health and your journey to be and feel your best — physically, financially, emotionally, and socially.

Although subject to change, the below are the benefits currently offered in association with this position:

• Incentive Plan bonus eligibility

• Health, dental and vision insurance

• Savings and Investment Plan with Company match and contribution
• Paid Time Off (includes paid sick time)
• 11 Paid Holidays
• Life Insurance, AD and D Insurance and STD/LTD
• Tuition reimbursement, adoption assistance for eligible employees
• Employee recognition program

The above offerings are subject to the terms of WKKC policies, which will control in the event of a conflict with the above descriptions

Our comprehensive and competitive benefits not only deliver value to you and your family, but also offer choice to meet your unique needs and knowledge to empower confident decision-making.

ABOUT WK KELLOGG CO

At WK Kellogg Co, we bring our best to everyone, every day through our trusted foods and brands. Our journey began in 1894, when our founder W.K. Kellogg reimagined the future of food with the creation of Corn Flakes, changing breakfast forever. Since then, we have embraced the same spirit of innovation and entrepreneurship in everything we do, channeling our founder’s passion and commitment to creating high quality and delicious products while fostering communities. Our iconic brand portfolio includes Frosted Flakes, Rice Krispies, Froot Loops, Kashi, Special K, Raisin Bran, Frosted Mini Wheats, and Bear Naked. With a presence in the majority of households across North America, our brands play a key role in enhancing the lives of millions of consumers every day, promoting a strong sense of physical, emotional and societal wellbeing. Our beloved brand characters, including Tony the Tiger and Toucan Sam, represent our deep connections with the consumers and communities we serve. For more information, visit www.wkkellogg.com. 

If we can help you with a reasonable accommodation throughout the application or hiring process, please email [email protected]

THE FINER PRINT

The ability to work a full shift, come to work on time, work overtime as needed and the ability to work according to the necessary schedule to meet job requirements with or without reasonable accommodation is an essential function of this position.

WK Kellogg Co is an Equal Opportunity Employer that strives to provide an inclusive work environment, a seat for everyone at the table, and embraces the diverse talent of its people. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law.

For US applicants:

Where required by state law and/or city ordinance; this employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. For additional information, please follow this link.

Let’s create gr-r-reat days,

WK Kellogg Co Recruitment