Service Technician

Job Overview

• To provide service activities of ICU & Operating Room equipment based at our customer site.
• To be an excellent team player and in building relationship.

Job Responsibilities and Essential Duties

• Provide preventive maintenance and repair service at customer location in accordance with Company’s established procedures, techniques, tools, test equipment and replacement parts.
• Installation, commissioning, calibration, and testing of relevant equipment at customer locations according to Getinge’s protocol.
• Implementing Field Corrective Actions.
• Handling administrative work associated with service delivery.
• Responsible to customers’ complaints and providing support for corrective maintenance.
• Meeting key KPIs assigned to you as an individual and of Service department.
• Establish and maintain a professional working relationship with customers and co-workers through teamwork.
• Sharing of knowledge and provide advice to clients and their staff as well as all end-users, on the proper operation and usage of the equipment.
• Hard working, team player, independent, hands-on, customer oriented and good attitude.
• Good presentation and interpersonal skills.
• Perform all other duties assigned by the Company and/or Manager.

Minimum Requirements

• ITE and/or Diploma in Mechanical or Electrical Engineering
• 3 years working experience in field service for industrial equipment
• Experience in the healthcare or pharmaceutical industry would be a plus

Required Knowledge, Skills and Abilities

• Basic understanding of mechanical and electrical systems.
• Ability to interpret service manuals and follow maintenance guidelines.
• Hard working, team player, independent, hands-on, customer oriented and good attitude.
• Good presentation and interpersonal skills
• Fluent in both verbal and written English Technical or manual requirements which are typically learned or acquired through training, these should be measurable and observable
• Personal and social attributes which tend to be innate or acquired which demonstrate the capability to perform the job responsibilities

Supervision/Management of Others

• Contribute to Team Players, Forward Thinkers, and Game Changers behaviors.

Internal and External Contacts/Relationships

• Main contacts, internal: Sales, Service, Finance, Customer Service, Logistics, SSU QRC, HR, IT, Academy, Designated Complaints Handling Units.
• Main contacts, external: Customers, Distributors, Suppliers, Local Agencies.

Environmental/Safety/Physical Work Conditions

• Field-based position with frequent presence in Hospitals sector requiring strict adherence to hospital infection control and safety policies.
• Physical requirements such as handling, lifting and replacement of parts, must observe ergonomic and safety-based practices.
• Must comply with all company environment, health and safety policies, including the use of appropriate personal protective equipment when required.
• May work extended hours during peak business cycles
• Travel requirements: Occasional

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