Job Description
Your Key Accountabilities
Strategic & Leadership
• Collaborate with IT Management to align IT infrastructure and cyber security posture with business strategy.
• Provide technical leadership and oversight for infrastructure and cyber security controls across the environment.
• Lead and coach IT teams, including offshore resources, fostering a culture of continuous improvement and security awareness.
• Drive ITSM maturity and implement best practices for incident, problem, and security incident management.
Operational Excellence
• Oversee implementation and maintenance of infrastructure technologies and platforms.
• Ensure systems are secure, resilient, and compliant with organizational security standards and policies.
• Provide oversight of cyber security controls including identity, endpoint, network, and cloud security.
• Manage data backup, disaster recovery, and cyber resilience capabilities to meet defined RPO objectives.
• Troubleshoot and resolve technical and security-related issues promptly and professionally.
Documentation & Governance
• Maintain accurate documentation of system design, operations, security controls, and troubleshooting procedures.
• Ensure adherence to cyber security policies, risk management, and compliance requirements.
Vendor & Resource Management
• Manage vendor relationships, including security and infrastructure providers, to ensure SLA compliance and quality service delivery.
• Forecast resource needs and manage utilization effectively.
Project Delivery
• Participate in IT and cyber-related projects, recommending fit-for-purpose, secure solutions and technologies.
• Coordinate cross-functional initiatives and ensure timely resolution of complex infrastructure and security issues.