Job Description
Mission:
To be a part of and handling the Credit and Collection activities in German and France
The focus is to review open accounts for collection, conduct collection calls and E-mails to collect Accounts Receivables, mail correspondence and telephone calls to customers to encourage payment of overdue receivables. Answering incoming calls to help customers understand their balance and due items.
Key Responsibilities:
All the below will be performed in cooperation with the Credit Managers for DACH.
Credit
Follow local policy and EMEA Credit policy.
Existing customer – review credit limit based on policy
Manage blocked orders based on policy.
Manage the customer credit risks followed by proactive actions and communications.
Coordinate, update of Master data relevant for automated communication
Help integrate any new business acquisitions or business extensions.
Collection
Follow regular Dunning process.
Reviewing open accounts in your own portfolio for collection efforts
Conduct collection calls and E-mails to collect Accounts Receivables
Mail correspondence to customers to encourage payment of overdue receivables.
Negotiate customer disputes to resolution and documents root cause.
Develop relationships with internal/external customers.
Maintain accurate collection files.
Identify issues attributing to account delinquency and discuss them with the Credit Manager
Review and monitor all applicable collection reports.
Provide timely follow-up on payment arrangements.
Requirements:
Be fluent in German, French and English.
Preferably 1-2 years' experience in credit & collections, including interaction with a large customer base.
Strong communication, problem solving and analytical skills.
Good knowledge of the Excel.
Accounts Receivable knowledge/experience is a plus.
Detail oriented.
Service minded and empathic.
Effective business writing and professional communication skills.
About us:
PPG: WE PROTECT AND BEAUTIFY THE WORLD™
Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company. To learn more, visit www.ppg.com and follow @PPG on X.
The PPG Way 2030
We are customer champions
Proactive. Bold. Trustworthy. Everything we do starts with our customers. We listen, move fast and don’t stop until we solve their biggest challenges. When our customers win, we all grow.
We act with purpose and speed
Agile. Data-driven. Empowered. We take smart risks to stay ahead of the competition. We work proactively with agility, using quality data to develop solutions that create value.
We are excellent operators
Productive. Collaborative. Accountable. No matter our role, we identify problems, take ownership and always bring solutions. We are both proactive and responsive to drive continuous improvement and deliver results. We support our frontline, the faces of PPG to our customers.
We compete to win
Future-focused. Driven. Ambitious. We are passionate about growing our business and winning with our customers. We deliver results, embrace new technologies and leverage agility and speed as strengths.
We are PPG proud
Strong. United. Passionate. We work safely, act with integrity and value our diverse perspectives. We celebrate achievements and take pride in the positive impact we create together to protect and beautify the world.
At PPG we use AI in the hiring process to make the process more efficient. AI tools do not make hiring decisions. You can learn more by going to https://careers.ppg.com/us/en/candidate-resources.
PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, veteran status, sexual orientation, gender identity or expression.
If you need an adjustment due to a disability, please email [email protected].
PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply.
Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents. Benefits will be discussed with you by your recruiter during the hiring process.
PPG values your feedback on our recruiting process. We encourage you to visit Glassdoor.com and provide feedback on the process, so that we can do better today than yesterday.