Back to jobsDevelop and maintain strong relationships with key decision-makers and influencers within your assigned merchant portfolio.
Act as a trusted advisor, understanding clients' business objectives, challenges, and industry dynamics to provide tailored recommendations.
Ensure a superior merchant experience through proactive engagement, problem-solving, and dedicated support.
Identify opportunities for growth within existing accounts by analyzing business needs and proposing relevant solutions.
Execute cross-selling and upselling strategies to align products and services with merchant objectives, increasing revenue potential.
Consistently meet and exceed sales quotas, contributing to overall team and company revenue targets.
Conduct structured monthly or quarterly business reviews in collaboration with team leadership to assess performance and explore additional opportunities for strategic partnerships.
Evaluate key account metrics, including transaction volume, revenue growth, customer satisfaction, attrition rates, and retention efforts.
Proactively address risks and processing anomalies using data insights, mitigating potential churn or competitive threats.
Negotiate contracts, pricing structures, and agreements to ensure mutually beneficial partnerships.
Provide guidance on chargeback inquiries, PCI compliance certification, surcharging, cash discounting, and other industry best practices.
Collaborate with internal teams—including Product, Customer Success, Risk/Underwriting, Marketing, Legal, and Sales—to deliver seamless support and exceptional service.
Manage escalations, resolve merchant concerns efficiently, and ensure issues are directed to the appropriate department for resolution.
Stay informed on the latest trends, regulatory changes, and competitive developments within the payments industry.
Share insights and best practices with clients and internal stakeholders, positioning your role as a thought leader in merchant success.
