Back to jobsMonitor network devices, interfaces and applications through intelligent devices and automated programs as directed.
Initiate major outage communication technical bridges as requested.
Isolate and correlate multiple customer issues identified with alarms / alerts received to eliminate duplication of events as instructed.
Issue initial outage notification event communications as directed.
Manage alarms and alerts received from existing monitoring programs with previously defined business rules.
Escalate incidents as needed if not well-defined by Run Books or work instructions.
Apply fix procedures as instructed for repetitive events as instructed.
Monitor network, applications, and systems across the PGE enterprise for alarms/alerts received from incidents, unauthorized or failed changes.
Monitoring & Scheduling alarms & alerts based “Eyes on Glass”, Initial Outage Mgmt., Notifications, 7x24 hour support.
Provide feedback on alarms, Run Books, process efficacy and knowledgebase to service manage, OSS Tools and operations support as necessary.
Timely implementation of predefined Playbooks, Run-books, Work Instructions or Business Rules changes as directed.
Create and track incident tickets, change requests, work orders, service requests and assignments as directed.
Create/Assign incident tickets based on priority, impact and complexity to the appropriate fix agents.
